Teams at OWL Services

Provides administrative, customer service, scheduling, dispatch, invoicing, compliance, payment, document management, and general office support for branch operations. Coordinates technicians and customer communications, maintains service records, processes transactions, supports facility vendors, and assists with events and administrative projects. Requires strong organization, accuracy, communication, customer service, and proficiency with Microsoft Office; Salesforce or ERP experience is preferred.

Provides technical support to office and field employees by troubleshooting desktops, laptops, mobile devices, networks, email, file and print services, and IP telephony. Maintains hardware inventory, deploys upgrades, supports onboarding, and manages tickets through an ITSM platform. The role also provides remote assistance, configures applications, supports Windows and Microsoft 365 environments, and escalates issues appropriately while protecting sensitive information.

Prepares customer invoices and statements, reconciles cash receipts, maintains customer records, researches billing issues, collects overdue balances, supports audits, and ensures billing deadlines are met. The role requires strong attention to detail, communication, customer service, and computer skills, particularly in Microsoft Excel and Word.