Teams at OWL Services

Reviews completed service calls, verifies billing backup, corrects and approves invoices, processes credits, and reconciles adjustments. Monitors missing-freight orders, ensures freight and fuel surcharges are billed, and coordinates equipment inventory corrections with warehouse teams. Provides invoicing guidance, identifies billing trends, and communicates issues to management. Requires strong communication, attention to detail, computer proficiency, and the ability to work independently.

Supervise billing personnel and daily billing operations to ensure accurate, timely, compliant processing. Manage workloads, productivity, KPIs, backlogs, aging work orders, and portal compliance. Coach and develop employees, approve payroll and attendance records, resolve cross-functional billing issues, enforce policies, and implement process improvements.

Coordinates project activities, resources, schedules, documentation, budgets, invoices, and stakeholder communications. Monitors project progress, addresses issues, supports client requirements, and maintains accurate status reports and financial records to ensure projects meet timelines and objectives.