Teams at OVHcloud

Handles customer billing and order validation issues, including subscriptions, refunds, credits, pending or cancelled orders, and fraud-related order checks. Responds through email, tickets, and chat while meeting customer service metrics. Collaborates with Customer Support, Sales, Legal, operations, and fraud teams, manages multiple requests, troubleshoots issues, and identifies billing process improvements. Requires a rotating 24/7 schedule, including nights, weekends, and holidays.

Leads DevOps operations for OVHcloud products, ensuring infrastructure availability, performance, monitoring, deployment, and incident response. Owns problem and change management, observability, automation, root-cause analysis, UAT, and process improvement. Supports Linux and Windows systems, microservices, APIs, cloud infrastructure, and highly available distributed environments. Provides team training, mentoring, metrics development, and operational documentation.

Provides escalation support for critical billing systems, troubleshooting distributed microservices and APIs, implementing code fixes, and managing CI/CD deployments. Leads development projects, infrastructure deployments, monitoring and automation efforts, and production support. Mentors junior engineers, supports onboarding, documents technical processes, represents changes to the Change Review Board, and coordinates application-impacting work across teams.