Overjet Benefits Overview

Leads a 10+ person engineering organization developing AI-powered revenue cycle management products for dental practices. Sets technical vision, architectural standards, engineering processes, staffing plans, and cross-functional priorities while supporting 0-to-1 product development and platform scaling. The role requires hands-on technical credibility, experience with LLM products, cloud infrastructure, full-stack development, agile practices, hiring, mentorship, and communication with senior leadership.

Leads and develops a team of Technical Support Engineers while remaining hands-on with escalations, log analysis, integration failures, and configuration issues. Owns SLA performance, triage playbooks, AI-assisted support tooling, and process improvements. Partners with Engineering, Product, Customer Success, and onboarding teams to resolve technical issues, advocate for customers, and improve support operations. The role requires technical troubleshooting expertise, people management, customer communication, and experience handling high-impact incidents.

Lead and develop a team of nine Technical Support Engineers while remaining hands-on with escalations, log analysis, integration failures, and configuration issues. Own SLA performance, AI-assisted triage tooling, support playbooks, and workflow improvements. Partner with Engineering, Product, Customer Success, and onboarding teams to resolve technical issues, improve customer experience, and establish scalable support processes.