Jobs at Our Future Health UK

Own the end-to-end complaints management process, investigating concerns, coordinating resolutions, maintaining accurate records, and ensuring regulatory and governance compliance. Analyze complaints data and root causes, report trends and risks to senior stakeholders, improve policies and systems, and support training and best practices. Collaborate with internal teams, research partners, suppliers, and other stakeholders to improve participant experience.

Leads participant operations for a large-scale health research programme, overseeing recruitment, engagement, partnerships, participant support, experience strategy, service quality, budgets, suppliers, governance, and multidisciplinary teams. The role champions participant insight, diversity, inclusion, and representation while translating organisational strategy into measurable operational delivery and improving participant retention.

Develop and manage partnerships with universities, academic researchers, and research organisations. Shape partnership models, coordinate cross-functional delivery, support researcher engagement, track programme impact, and improve platform offerings through partner feedback. Build relationships with senior academic stakeholders, represent the organisation externally, and collaborate with Marketing, Legal, Product, and other teams to launch and enhance partnership programmes.

Plan and deliver corporate, conference, leadership, internal, virtual, and hybrid events. Manage venues, suppliers, speakers, attendees, budgets, travel, catering, technology, accessibility, and event materials. Provide organisation-wide event guidance, templates, and practical support while gathering feedback and improving processes. Support strategic decisions about external events and work closely with colleagues, senior leaders, and partners to deliver professional experiences.

Provides practical employee relations advice to managers, coaches leaders on people matters, supports formal and informal HR processes, develops people resources and training, improves HR processes, and ensures compliance with UK employment legislation and organisational policies.

Lead cyber threat intelligence and threat hunting capabilities, including threat actor tracking, intelligence analysis, proactive hunts, detection engineering, Sentinel watchlist management, incident investigation, and insider threat monitoring. The role develops security strategies, improves SOC operations, supports risk and threat modeling, and communicates cyber risks to technical and non-technical stakeholders.

Leads the review, redesign and implementation of a Trusted Research Environment accreditation and assurance framework. Responsibilities include developing accreditation requirements, assessment methodologies, audits, monitoring and non-compliance processes; managing improvement programmes; advising on information governance, security and assurance; coordinating governance approvals; and collaborating with assessors, TRE owners and stakeholders to meet regulatory and security standards.

Own the strategy, roadmap and outcomes for a new data harmonisation capability. Lead development of reusable data products and capabilities involving OMOP, data transformation, ontologies, metadata, provenance and versioning. Work with researchers, engineering, data science and product teams to prioritise datasets, improve interoperability and make data AI-ready. Establish a scalable 0-to-1 product, guide technical trade-offs, and measure reductions in researchers’ data preparation time.

Lead the participant recruitment and onboarding product portfolio, overseeing multiple product squads and Product Managers. Set strategy, prioritize investments, improve acquisition, conversion, engagement, and completion through research, analytics, and experimentation. Build high-performing teams, establish OKRs, align Product, Engineering, Design, Delivery, and Operations, and communicate priorities and risks to senior stakeholders. Drive scalable product practices and measurable growth toward the organization’s participant recruitment goals.

Build and maintain secure, scalable Azure data pipelines and ETL processes using Python and PySpark. Translate architecture designs into production implementations, curate healthcare and NHS datasets, conduct code reviews, document data mappings, and support governance, security, and compliance standards. Collaborate with researchers, engineers, and stakeholders to deliver reliable, research-ready data assets while challenging assumptions and improving technical designs.

Build and operate scalable public-cloud platforms supporting participant websites, high-volume health and genetic data processing, de-identification, and secure sharing with Trusted Research Environments. Responsibilities include infrastructure as code, GitOps, CI/CD, Kubernetes, distributed systems, cloud security, ETL tooling, production support, troubleshooting, and defining engineering practices in a growing team.

Build and operate scalable cloud platforms supporting websites, high-volume health and genetic data pipelines, and Trusted Research Environments. Responsibilities include infrastructure-as-code, GitOps, Kubernetes, production troubleshooting, platform improvements, service integration, architectural planning, incident reviews, code reviews, testing, coaching, and on-call support. The role partners with product and engineering teams to deliver reliable, secure systems at scale.

The Staff Engineer will lead architectural design for researcher operations systems, integrating SaaS components, and managing technical strategy while collaborating across teams.

Lead architectural and technical decisions for shared data-platform capabilities, combining hands-on software engineering with Staff-level technical leadership. Build scalable cloud-native systems and data pipelines, mentor engineers, collaborate with product and cross-functional stakeholders, integrate partner systems, and support live operations and incident response. The role focuses on reliable processing of large volumes of sensitive health and research data while improving engineering practices across multiple teams.

The Staff Analytics Platform Engineer will lead the architecture and development of a scalable analytics platform, focusing on Snowflake, ingestion pipelines, and technical mentorship.

Design and build scalable pipelines to ingest, transform and harmonise large healthcare datasets into research-ready formats (OMOP/FHIR). Lead technical direction, implement data quality and governance, collaborate with data scientists and epidemiologists, and deliver reusable data products using cloud and big-data technologies.