Teams at OU Education Services

Lead complex enterprise technology initiatives across CRM implementation, integrations, data platforms, migrations, automation, and AI solutions. Drive projects from solution design through production stabilization, coordinating architects, engineers, vendors, analysts, and business leaders. Translate technical dependencies, data flows, environments, and testing strategies into execution plans and business outcomes. Partner with IT on technical roadmaps while leading CRM readiness and data platform workstreams. Use generative AI tools and agents to accelerate delivery and remove blockers.

Leads an enrollment portfolio by setting strategy, managing budgets and resources, forecasting performance, and driving continuous improvement. Oversees Enrollment Managers and their teams, establishes performance and compliance standards, develops talent, and addresses performance gaps. Partners with Marketing, Operations, Program Success, and university stakeholders to improve student progression, experience, and enrollment outcomes. Uses CRM data, reporting, quality insights, and market trends to guide decisions and supports implementation of new programs, processes, and tools.