Jobs at Otter

Define platform-level experience architecture, shared interaction patterns, and cross-product workflows for navigation, permissions, configuration, onboarding, activation, and expansion. Simplify complex software through scalable mental models and reusable frameworks while partnering with Product, Engineering, and Design Systems. Explore AI and emerging technologies to improve prototyping, iteration, and user outcomes.

Lead ambiguous, cross-functional design initiatives from problem discovery through launch. Identify high-impact opportunities, build alignment around solutions, elevate product and brand craft, and mentor other designers through example. The role requires strong storytelling, strategic problem-solving, and experience shipping work without clear briefs or ownership. Enterprise or B2B experience is preferred, with consumer experience considered a bonus.

Manage technical relationships with POS providers and restaurant partners, supporting integrations, deployments, escalations, and production issue resolution. Diagnose problems, implement configurations and workarounds, coordinate technical projects, and collaborate with Product, Engineering, Operations, Sales, and Customer Success. Document engagements, prioritize support tickets, gather partner feedback, and develop automation and process improvements to increase reliability and operational efficiency.

Own and evolve the Revenue Recapture product to recover lost funds. Design and build end-to-end automation for dispute handling, develop scalable Java backend services and front-end experiences, increase automation through experimentation, and ensure reliability via testing, observability, and CI/CD. Collaborate with Product, Data, Operations, and Support to drive measurable outcomes.

The role involves building data-driven features for a menu management platform, designing backend services, and improving system scalability and reliability.

Lead a cross-functional analytics engineering team to build real-time and batch pipelines, scale semantic modeling, ensure data governance, deliver customer-facing analytics products, deploy AI insights with guardrails, and hire and mentor engineers while owning end-to-end operational health.

Design, implement, and optimize backend systems powering mission-critical restaurant delivery applications. Work across the customer journey, build Inventory Savings product, and collaborate with cross-functional teams to deliver scalable microservices and APIs.

The Software Engineer will build backend services for campaign management, integrate with external APIs, and ensure system reliability while developing AI-driven features for restaurant marketing.

Manage a portfolio of global enterprise accounts, driving retention, expansion, profitability, and customer outcomes. Serve as a trusted advisor by applying restaurant technology and operational expertise, data-driven insights, and product knowledge. Identify upsell and cross-sell opportunities, resolve complex business challenges, manage stakeholders, negotiate positive outcomes, track performance metrics, advocate for customers, and influence product improvements and cross-functional teams.

Own the full sales cycle for restaurant customers, from cold calling and prospect qualification through product pitching, follow-up, administrative tasks, and closing deals. Meet daily and ongoing sales KPIs, maintain product expertise, address customer concerns, and provide timely updates. The role includes a 30-day sales training program and requires working onsite five days per week in Bogota.

Monitor KPIs and business health across customers, segments, and systems; identify anomalies and investigate root causes across data, operations, and product changes. Build dashboards, alerts, and monitoring systems, collaborate with Engineering, Operations, and Product on issue triage, and create documentation and playbooks that improve response times and data quality practices.

Lead product marketing for Otter's product suite (POS, payments, analytics). Own positioning, GTM strategy and launches, pricing and packaging, sales enablement, competitive intelligence, segmentation, and measurement. Build and lead a PMM team and drive adoption, revenue, and retention across segments and markets through cross-functional partnership and data-driven programs.

Lead product marketing for Otter's product suite (POS, payments, analytics), owning positioning, go-to-market strategy, launches, pricing, and post-launch growth. Build and manage a PMM team, drive adoption, revenue, and retention, run customer research and competitive intelligence, enable sales, and partner cross-functionally to measure and deliver business outcomes.

Design, build, and scale highly available backend services and APIs for a D2C ordering and storefront platform. Collaborate with front-end engineers and product teams to implement merchant configurations, ordering flows, and performant distributed systems.

Serve as primary contact for a book of restaurant operator accounts, resolving operational issues, reducing cancellations and inaccuracies, monitoring KPIs, and identifying upsell opportunities. Use Salesforce, Zendesk, Jira, and Google Workspace to log interactions, track metrics, and collaborate cross-functionally. Support onboarding, operator training, and coordinate with Sales on expansion efforts. Role is onsite in Bogota, working closely with the team to improve operator performance and retention.

Design, build, and maintain Java backend services for order lifecycle, payments, device sync, and restaurant workflows. Improve APIs and event-driven systems for low-latency multi-device coordination and offline-first syncing. Collaborate with Android engineers, product, and cross-functional teams, ensure code quality through testing and observability, and own production services used in live restaurants.

As a Backend Engineer, you will design and optimize systems, develop APIs, ensure performance and security, and collaborate with teams to deliver solutions, while also mentoring junior engineers.

Design, implement, and operate scalable full-stack/backend systems. Collaborate with product, design, and frontend teams to build features, own system health and architecture, triage production incidents, review code, and improve engineering standards and tooling.

The Business Operations Associate will analyze and strategize operational problems, design efficient processes, drive revenue, and automate business reporting while collaborating with stakeholders.

As a Backend Engineer, design and implement scalable systems and APIs, ensure system performance and security, and collaborate with teams. Mentor junior engineers based on seniority.