Jobs at Otter

Own operational excellence for a revenue recapture business by conducting root cause analyses, designing processes and playbooks, monitoring KPIs with SQL and dashboards, and partnering with Product and Engineering on workflow improvements. The role also involves cross-functional implementation, documentation, training materials, and rollout planning to improve customer and frontline-team outcomes.

Build and maintain KPI reports, dashboards, and visualizations using SQL, Python, and Looker Studio. Analyze operating metrics, model data, automate workflows, and provide actionable insights and strategic recommendations to leadership. The role requires autonomous problem solving, strong communication, and close collaboration with business stakeholders. This is an onsite position based in the Bogota office, five days per week.

Own product direction and roadmaps for merchant-facing POS and administration products in Korea. Identify customer problems, prioritize opportunities, lead 0-to-1 product launches, validate product-market fit, and define success metrics. Collaborate with engineering, design, sales, and customer success teams to drive adoption, retention, and revenue outcomes.

Partners with Account Executives throughout enterprise sales cycles, leading technical discovery, product demonstrations, pilots, pre-sale analyses, RFP responses, and security questionnaires. Translates platform capabilities into business outcomes for restaurant brands, franchisees, and technical stakeholders. Uses SQL, data analysis, experimentation, and marketplace signals to quantify opportunities and validate product impact. Collaborates with Product and Engineering while creating reusable demos, technical collateral, and ROI frameworks.

Build and maintain sales and operations dashboards and reports using SQL, Python, and BI tools. Monitor data quality, perform deep-dive analyses to generate actionable insights, communicate findings to leadership, and support implementation of sales activities.

Administer and optimize Salesforce and the broader go-to-market technology stack for Sales and Customer Experience teams. Responsibilities include managing users, permissions, layouts, validation rules, automation, and scalable Flows; building integrations with data, marketing, finance, and product systems; documenting processes; improving cross-functional handoffs; and supporting project lifecycle efficiency.

Coordinates testimonial shoots with restaurant partners, manages production logistics, directs authentic video content, and creates platform-first social media for Instagram, TikTok, YouTube, and LinkedIn. Oversees asset handoffs, edit versions, creative feedback, and creator or influencer partnerships. The role requires hands-on content production, editing, storytelling, and adaptability in live restaurant environments, with regular travel throughout Greater Los Angeles and occasional travel beyond the area.

Define platform-level experience architecture, shared interaction patterns, and cross-product workflows for navigation, permissions, configuration, onboarding, activation, and expansion. Simplify complex software through scalable mental models and reusable frameworks while partnering with Product, Engineering, and Design Systems. Explore AI and emerging technologies to improve prototyping, iteration, and user outcomes.

Lead ambiguous, cross-functional design initiatives from problem discovery through launch. Identify high-impact opportunities, build alignment around solutions, elevate product and brand craft, and mentor other designers through example. The role requires strong storytelling, strategic problem-solving, and experience shipping work without clear briefs or ownership. Enterprise or B2B experience is preferred, with consumer experience considered a bonus.

Manage technical relationships with POS providers and restaurant partners, supporting integrations, deployments, escalations, and production issue resolution. Diagnose problems, implement configurations and workarounds, coordinate technical projects, and collaborate with Product, Engineering, Operations, Sales, and Customer Success. Document engagements, prioritize support tickets, gather partner feedback, and develop automation and process improvements to increase reliability and operational efficiency.

Own and evolve the Revenue Recapture product to recover lost funds. Design and build end-to-end automation for dispute handling, develop scalable Java backend services and front-end experiences, increase automation through experimentation, and ensure reliability via testing, observability, and CI/CD. Collaborate with Product, Data, Operations, and Support to drive measurable outcomes.

The role involves building data-driven features for a menu management platform, designing backend services, and improving system scalability and reliability.

Lead a cross-functional analytics engineering team to build real-time and batch pipelines, scale semantic modeling, ensure data governance, deliver customer-facing analytics products, deploy AI insights with guardrails, and hire and mentor engineers while owning end-to-end operational health.

The Software Engineer will build backend services for campaign management, integrate with external APIs, and ensure system reliability while developing AI-driven features for restaurant marketing.

Design, build, and scale highly available backend services and APIs for a D2C ordering and storefront platform. Collaborate with front-end engineers and product teams to implement merchant configurations, ordering flows, and performant distributed systems.

Design, build, and maintain Java backend services for order lifecycle, payments, device sync, and restaurant workflows. Improve APIs and event-driven systems for low-latency multi-device coordination and offline-first syncing. Collaborate with Android engineers, product, and cross-functional teams, ensure code quality through testing and observability, and own production services used in live restaurants.

As a Backend Engineer, you will design and optimize systems, develop APIs, ensure performance and security, and collaborate with teams to deliver solutions, while also mentoring junior engineers.

As Product Manager Growth at Otter, you'll focus on product-led growth strategies, improving acquisition, activation, and retention through experiments and feature development, and collaborating cross-functionally with teams.

Build and evolve Otter Insights by shipping full‑stack features with end-to-end ownership. Implement React/TypeScript micro-frontends, integrate data via GraphQL, ensure data correctness with platform teams, add analytics/BI features (dashboards, reports, chat with data), create reusable frontend components, and maintain quality through Jest and Cypress testing and performance frameworks.