Jobs at Otter

Manage accounts receivable collections through proactive customer outreach, prioritize accounts by risk, collaborate with internal teams to resolve payment issues, maintain detailed records, analyze spreadsheets and dashboards to produce AR reports, escalate data issues, and contribute to process improvements to increase collection efficiency.

Own and evolve the Revenue Recapture product to recover lost funds. Design and build end-to-end automation for dispute handling, develop scalable Java backend services and front-end experiences, increase automation through experimentation, and ensure reliability via testing, observability, and CI/CD. Collaborate with Product, Data, Operations, and Support to drive measurable outcomes.

The role involves building data-driven features for a menu management platform, designing backend services, and improving system scalability and reliability.

Design and build high-performance React applications, lead technical design for features, improve frontend reliability, and mentor engineers.

Lead a cross-functional analytics engineering team to build real-time and batch pipelines, scale semantic modeling, ensure data governance, deliver customer-facing analytics products, deploy AI insights with guardrails, and hire and mentor engineers while owning end-to-end operational health.

The Senior Software Engineer will enhance the Menu Platform, develop data-driven features, design and implement backend services, ensure reliability, and support cross-functional collaboration in a fast-paced environment.

Design, implement, and optimize backend systems powering mission-critical restaurant delivery applications. Work across the customer journey, build Inventory Savings product, and collaborate with cross-functional teams to deliver scalable microservices and APIs.

The Software Engineer will build backend services for campaign management, integrate with external APIs, and ensure system reliability while developing AI-driven features for restaurant marketing.

Lead product marketing for Otter's product suite (POS, payments, analytics), owning positioning, go-to-market strategy, launches, pricing, and post-launch growth. Build and manage a PMM team, drive adoption, revenue, and retention, run customer research and competitive intelligence, enable sales, and partner cross-functionally to measure and deliver business outcomes.

Lead product marketing for Otter's product suite (POS, payments, analytics). Own positioning, GTM strategy and launches, pricing and packaging, sales enablement, competitive intelligence, segmentation, and measurement. Build and lead a PMM team and drive adoption, revenue, and retention across segments and markets through cross-functional partnership and data-driven programs.

Design, build, and scale highly available backend services and APIs for a D2C ordering and storefront platform. Collaborate with front-end engineers and product teams to implement merchant configurations, ordering flows, and performant distributed systems.

Design, implement, and optimize scalable backend systems and APIs that power customer onboarding, licensing, entitlements, and offboarding. Ensure performance, reliability, and security; collaborate across product and design; perform code reviews, testing, and documentation; and mentor or lead junior engineers.

Own end-to-end onboarding for new restaurant clients: activate accounts, configure software and hardware, deliver credentials, coordinate shipments, provide hands-on training via phone/email/video, monitor early lifecycle to drive adoption and CSAT, manage Sales/Success handoffs, and implement process improvements to enhance customer experience.

Provide Tier 2 technical support for restaurant customers via phone, chat, SMS, WhatsApp and email. Troubleshoot issues, resolve tickets, escalate high-priority bugs to Product and Engineering, train customers on tools, and maintain customer satisfaction using Zendesk and other collaboration tools.

As a Backend Engineer, you will design and optimize systems, develop APIs, ensure performance and security, and collaborate with teams to deliver solutions, while also mentoring junior engineers.

The Business Operations Associate will analyze and strategize operational problems, design efficient processes, drive revenue, and automate business reporting while collaborating with stakeholders.

As a Product Manager for data products, you'll translate operator needs into actionable insights, lead cross-functional teams, and ensure product success metrics are met.

The Backend Engineer designs and optimizes systems for delivery applications, focusing on infrastructure, APIs, and product-oriented backend services.

The Software Engineer will develop and maintain real-time streaming data pipelines using Apache Flink and Kafka, ensuring data delivery and quality. Collaborate with teams to optimize data models and promote best practices in data governance.

As a Backend Engineer, design and implement scalable systems and APIs, ensure system performance and security, and collaborate with teams. Mentor junior engineers based on seniority.