Jobs at Otter

Own the full sales cycle for restaurant customers, from cold calling and prospect qualification through product pitching, follow-up, administrative tasks, and closing deals. Meet daily and ongoing sales KPIs, maintain product expertise, address customer concerns, and provide timely updates. The role includes a 30-day sales training program and requires working onsite five days per week in Bogota.

Monitor KPIs and business health across customers, segments, and systems; identify anomalies and investigate root causes across data, operations, and product changes. Build dashboards, alerts, and monitoring systems, collaborate with Engineering, Operations, and Product on issue triage, and create documentation and playbooks that improve response times and data quality practices.

Lead product marketing for Otter's product suite (POS, payments, analytics). Own positioning, GTM strategy and launches, pricing and packaging, sales enablement, competitive intelligence, segmentation, and measurement. Build and lead a PMM team and drive adoption, revenue, and retention across segments and markets through cross-functional partnership and data-driven programs.

Lead product marketing for Otter's product suite (POS, payments, analytics), owning positioning, go-to-market strategy, launches, pricing, and post-launch growth. Build and manage a PMM team, drive adoption, revenue, and retention, run customer research and competitive intelligence, enable sales, and partner cross-functionally to measure and deliver business outcomes.

Design, build, and scale highly available backend services and APIs for a D2C ordering and storefront platform. Collaborate with front-end engineers and product teams to implement merchant configurations, ordering flows, and performant distributed systems.

Serve as primary contact for a book of restaurant operator accounts, resolving operational issues, reducing cancellations and inaccuracies, monitoring KPIs, and identifying upsell opportunities. Use Salesforce, Zendesk, Jira, and Google Workspace to log interactions, track metrics, and collaborate cross-functionally. Support onboarding, operator training, and coordinate with Sales on expansion efforts. Role is onsite in Bogota, working closely with the team to improve operator performance and retention.

Design, implement, and optimize scalable backend systems and APIs that power customer onboarding, licensing, entitlements, and offboarding. Ensure performance, reliability, and security; collaborate across product and design; perform code reviews, testing, and documentation; and mentor or lead junior engineers.

Design, build, and maintain Java backend services for order lifecycle, payments, device sync, and restaurant workflows. Improve APIs and event-driven systems for low-latency multi-device coordination and offline-first syncing. Collaborate with Android engineers, product, and cross-functional teams, ensure code quality through testing and observability, and own production services used in live restaurants.

Provide Tier 2 technical support for restaurant customers via phone, chat, SMS, WhatsApp and email. Troubleshoot issues, resolve tickets, escalate high-priority bugs to Product and Engineering, train customers on tools, and maintain customer satisfaction using Zendesk and other collaboration tools.

Own end-to-end onboarding for new restaurant clients: activate accounts, configure software and hardware, deliver credentials, coordinate shipments, provide hands-on training via phone/email/video, monitor early lifecycle to drive adoption and CSAT, manage Sales/Success handoffs, and implement process improvements to enhance customer experience.

As a Backend Engineer, you will design and optimize systems, develop APIs, ensure performance and security, and collaborate with teams to deliver solutions, while also mentoring junior engineers.

Design, implement, and operate scalable full-stack/backend systems. Collaborate with product, design, and frontend teams to build features, own system health and architecture, triage production incidents, review code, and improve engineering standards and tooling.

The Business Operations Associate will analyze and strategize operational problems, design efficient processes, drive revenue, and automate business reporting while collaborating with stakeholders.

The Backend Engineer designs and optimizes systems for delivery applications, focusing on infrastructure, APIs, and product-oriented backend services.

The Software Engineer will develop and maintain real-time streaming data pipelines using Apache Flink and Kafka, ensuring data delivery and quality. Collaborate with teams to optimize data models and promote best practices in data governance.

As a Backend Engineer, design and implement scalable systems and APIs, ensure system performance and security, and collaborate with teams. Mentor junior engineers based on seniority.

Support commercial organization by managing lead routing, CRM data integrity, and sales processes; conduct market research and build business cases; create dashboards and reports; identify pipeline optimization opportunities; enable sales through proposals, tools, and process rollouts while partnering cross-functionally with Sales, Marketing, Revenue Operations, and Leadership.

As Product Manager Growth at Otter, you'll focus on product-led growth strategies, improving acquisition, activation, and retention through experiments and feature development, and collaborating cross-functionally with teams.

Build and maintain sales and operations dashboards and reports using SQL, Python, and BI tools. Monitor data quality, perform deep-dive analyses to generate actionable insights, communicate findings to leadership, and support implementation of sales activities.

Build and evolve Otter Insights by shipping full‑stack features with end-to-end ownership. Implement React/TypeScript micro-frontends, integrate data via GraphQL, ensure data correctness with platform teams, add analytics/BI features (dashboards, reports, chat with data), create reusable frontend components, and maintain quality through Jest and Cypress testing and performance frameworks.