Jobs at Otter

As a Product Manager, you'll drive the platform roadmap including user identity management, customer communications, and internal tooling while collaborating with engineering, design, and security teams.

As a Backend Engineer, design and implement scalable systems and APIs, ensure system performance and security, and collaborate with teams. Mentor junior engineers based on seniority.

Lead financial planning, forecasting, and performance management for Otter. Collaborate with business leaders to provide actionable insights, develop financial models, and evaluate initiatives to drive efficiency and growth.

Support commercial organization by managing lead routing, CRM data integrity, and sales processes; conduct market research and build business cases; create dashboards and reports; identify pipeline optimization opportunities; enable sales through proposals, tools, and process rollouts while partnering cross-functionally with Sales, Marketing, Revenue Operations, and Leadership.

As Product Manager Growth at Otter, you'll focus on product-led growth strategies, improving acquisition, activation, and retention through experiments and feature development, and collaborating cross-functionally with teams.

Build and maintain sales and operations dashboards and reports using SQL, Python, and BI tools. Monitor data quality, perform deep-dive analyses to generate actionable insights, communicate findings to leadership, and support implementation of sales activities.

As a Staff Backend Engineer, you will design and architect middleware systems connecting various external platforms, ensuring data synchronization and high-concurrency performance.

Build and evolve Otter Insights by shipping full‑stack features with end-to-end ownership. Implement React/TypeScript micro-frontends, integrate data via GraphQL, ensure data correctness with platform teams, add analytics/BI features (dashboards, reports, chat with data), create reusable frontend components, and maintain quality through Jest and Cypress testing and performance frameworks.

As an Enterprise Customer Success Manager, you will manage a portfolio of global enterprise accounts, driving revenue, retention, problem solving, and relationship management through strategic partnerships and data-driven insights.

Manage accounts receivable collections through proactive customer outreach, prioritize accounts by risk, collaborate with internal teams to resolve payment issues, maintain detailed records, analyze spreadsheets and dashboards to produce AR reports, escalate data issues, and contribute to process improvements to increase collection efficiency.

Design, implement, and optimize backend systems powering mission-critical restaurant delivery applications. Work across the customer journey, build Inventory Savings product, and collaborate with cross-functional teams to deliver scalable microservices and APIs.

The role involves building data-driven features for a menu management platform, designing backend services, and improving system scalability and reliability.

Lead a cross-functional analytics engineering team to build real-time and batch pipelines, scale semantic modeling, ensure data governance, deliver customer-facing analytics products, deploy AI insights with guardrails, and hire and mentor engineers while owning end-to-end operational health.

Design and build high-performance React applications, lead technical design for features, improve frontend reliability, and mentor engineers.

The Senior Software Engineer will enhance the Menu Platform, develop data-driven features, design and implement backend services, ensure reliability, and support cross-functional collaboration in a fast-paced environment.

The Software Engineer will build backend services for campaign management, integrate with external APIs, and ensure system reliability while developing AI-driven features for restaurant marketing.

The Sales Engineer will manage technical relationships with partners, support integrations, handle escalated requests, and collaborate across departments to improve operations and customer outcomes.

Design, implement, and optimize scalable backend systems and APIs that power customer onboarding, licensing, entitlements, and offboarding. Ensure performance, reliability, and security; collaborate across product and design; perform code reviews, testing, and documentation; and mentor or lead junior engineers.

As a Backend Engineer, you will design and optimize systems, develop APIs, ensure performance and security, and collaborate with teams to deliver solutions, while also mentoring junior engineers.

Partner with Account Executives to qualify opportunities, deliver technical presentations, assist in closing sales, and maintain customer relationships while executing evaluations in customer environments.