Jobs at Origence

Leads Network Operations, production support, monitoring, incident response, service reliability, and operational readiness for customer-facing applications and services. Manages technical teams and contractors, develops talent, establishes 24x7 operating standards, improves incident and change management, and drives automation using SRE and operations engineering practices. Partners with engineering, security, QA, DevOps, and release teams to improve production health, documentation, metrics, service recovery, and application reliability.

Designs, develops, tests, maintains, and supports full-stack software products, primarily using .NET and modern web frameworks. The role contributes across the software development lifecycle, troubleshoots production issues, ensures performance and reliability, mentors engineers, and collaborates with product and engineering teams. Responsibilities include applying microservices, event-driven architecture, Agile practices, automated testing, cloud technologies, and governed agentic AI development workflows.

Manage and maintain the FI Connect Compliance Management System for a fintech lending platform. Lead compliance risk assessments, monitoring, testing, issue remediation, fair lending oversight, regulatory change management, licensing tracking, and review of lending disclosures and marketing materials. Advise product, operations, and business teams on consumer lending compliance, supervise a Compliance Analyst, analyze complaints, support audits and examinations, and administer compliance training.

Leads application monitoring and incident response, troubleshoots alerts and customer-reported issues, coordinates escalations, initiates recovery efforts, and minimizes system downtime. Maintains tickets and service-level compliance, documents troubleshooting procedures and system workflows, identifies monitoring gaps, and provides management reports. Requires strong communication, problem-solving, technical support, Windows architecture, and relational database knowledge.

Leads consumer marketing and lead acquisition for refinance products, overseeing paid and performance channels, third-party lead vendors, budgets, funnel optimization, analytics, forecasting, and compliance. Owns the customer journey from lead receipt through funded loan, improves conversion and profitability, manages marketing technology and agency partners, and presents performance insights to executives. The role requires strong consumer finance marketing expertise, vendor negotiation, data analysis, and cross-functional leadership in a regulated environment.

Leads Origence Lending Services, a business process outsourcing division, overseeing implementations, loan processing, underwriting, funding, contact center, quality assurance, and training. Provides operational vision, manages large multifunctional teams, develops KPIs and continuous-improvement programs, supports clients and stakeholders, and drives growth, efficiency, talent development, and service quality across consumer lending operations.

Owns strategy, research, roadmap, feature prioritization, business scope, pricing, and progressive elaboration for a digital lending platform. Conducts customer and competitive research, develops personas and journey maps, creates business cases and acceptance criteria, and collaborates with UX, architecture, Agile teams, clients, and stakeholders. Serves as an escalation path and influences cross-functional teams while supporting product innovation in fintech and credit union lending.

Leads enterprise pricing governance, facilitates Pricing Committee processes, reviews pricing proposals, and analyzes product, client, and transaction profitability. Partners with Finance, Product, Sales, Operations, Legal, IT, and Data teams to evaluate pricing scenarios, margins, discounts, and business cases. Develops reporting, translates financial and operational data into recommendations, identifies profitability improvements, and drives documentation, implementation, accountability, and process improvement.

The Chief Legal Officer and General Counsel leads the organization’s legal, compliance, enterprise risk, vendor management, insurance, litigation, contract, governance, and employee-relations activities. The role advises executives and the Board, manages outside counsel and internal legal resources, oversees complex transactions and contracts, supports regulatory compliance, evaluates risk, and guides corporate governance, financing, mergers, acquisitions, and shareholder matters.

Administer, configure, customize, and optimize ServiceNow across ITSM, ITOM, ITAM, and CSM modules. Develop workflows, applications, business rules, integrations, automations, dashboards, and reports. Manage platform updates, performance, security, access controls, data integrity, compliance, and audits. Partner with implementation teams, lead continuous improvement, support upgrades, document processes, and provide training while serving as the internal ServiceNow subject matter expert.

Coordinate and execute regulatory change management, policy governance, and compliance program initiatives. Monitor regulations, draft guidance and policies, track implementation and remediation, support privacy and AI governance, and liaise with business stakeholders, audits, and cross-functional teams to operationalize compliance obligations.

The Sr. Platform Engineer designs, builds, and maintains internal tools and platform capabilities, focusing on automation, software delivery, and system integration across various engineering practices.

Supports budgeting, forecasting, long-range planning, financial reporting, variance analysis, and financial modeling. Develops Power BI dashboards, KPI reporting, data models, and automated reporting solutions. Uses SQL, enterprise data warehouses, and Microsoft Fabric to analyze financial and operational data, validate data quality, and deliver business insights. Supports Adaptive Planning administration and finance transformation initiatives while partnering with Finance, IT, Product, Operations, and executive stakeholders.