Jobs at Optro

Manage accounts receivable activities, including contract and billing-term review, invoice distribution, collections outreach, dunning, dispute resolution, credit memos, billing reconciliation, and customer account research. Partner with Sales, Deal Desk, Order Management, Legal, Customer Success, and Accounting teams. Support month-end and year-end close, vendor portal processes, and ad hoc accounting projects while collaborating with a US-based team.

Owns customer- and developer-facing technical content for a B2B SaaS platform. Responsibilities include drafting, editing, publishing, and maintaining documentation; improving information architecture, terminology, style guides, templates, and contribution workflows; collaborating with Product, Engineering, Design, Marketing, and Support; and building an AI-assisted, scalable content workflow. The role requires strong technical writing, process improvement, CMS and knowledge base experience, and ownership of content quality and publication cadence.

Manage APAC customer relationships, drive product adoption, retention, and account expansion. Partner with Sales and internal teams, deliver customer training, resolve issues, gather regional feedback, and advocate for product improvements. The role requires executive engagement, independent regional team building, and supporting customers across time zones, with primary coordination in Singapore Standard Time.

Leads complex full-stack software projects, designing scalable architectures and shipping end-to-end product features. Responsibilities include developing Python and Node.js APIs, working on React, Vue, and Ember front ends, writing maintainable and tested code, troubleshooting, documenting designs, mentoring engineers, collaborating cross-functionally, and participating in Agile development. The role also contributes to infrastructure, open-source projects, and customer-focused SaaS product improvements.

Provide high-level executive support by managing complex calendars, travel, meetings, offsites, expenses, presentations, action items, and special projects. The role requires prioritizing competing demands, improving business processes, coordinating distributed teams, and supporting executive efficiency. Some after-hours availability and travel for organizational offsites are required.

Leads the regional people strategy and employee experience across EMEA and APAC. Partners with leaders on performance, compensation, organizational design, employee relations, investigations, and grievances. Advises on local labor law and compliance, supports entity creation and PEOs, develops regional people policies, collaborates with US-based HR partners, and uses people analytics to guide business decisions. The role is hybrid in London with occasional business travel.

Build and launch marketing campaigns, emails, landing pages, and forms in Marketo and related tools. Triage requests, manage the marketing operations calendar, coordinate stakeholders, execute QA, maintain data hygiene, document processes, and support go-to-market projects. The role ensures accurate, on-time campaign delivery and governs email build standards while communicating timelines and trade-offs across teams.

Owns marketing analytics measurement across campaigns, channels, attribution, funnel performance, and pipeline forecasting. Builds dashboards, attribution models, AI-powered scoring and insight tools, and executive-level analyses to guide marketing investment. Partners with Marketing Operations, Demand Generation, Events, Sales Operations, Finance, Security, Legal, and Data Engineering. Oversees marketing data quality, develops responsible AI practices, mentors analysts, and supports planning, budgeting, and ROI decisions.

Senior Commercial Counsel will independently lead enterprise customer negotiations and advise on subscription, data processing, partner, and vendor agreements. The role supports East Coast sales teams, manages contracts through the full lifecycle, collaborates with internal stakeholders, and helps streamline contracting processes as the SaaS company scales.

Provide Tier 1 technical support to SaaS clients through email, chat, and video sessions. Diagnose product issues, explain platform functionality, collaborate with engineering and product teams on escalations, use AI tools and knowledge bases to improve response efficiency, and identify feedback trends that enhance the customer experience. The role requires advanced German and English, residence in Warsaw or Krakow, and weekday EMEA shift availability.

Drive full-cycle enterprise SaaS sales across large public and private organizations. Generate pipeline, expand existing accounts, acquire new business, and close complex multi-stakeholder deals. Engage C-level executives, develop tailored business cases, demonstrate products, build Big Four and boutique-firm partnerships, and collaborate with SDR, solutions, implementation, and customer success teams. Travel 25%–30% for client, partner, and industry events.

Own and optimize the marketing technology stack, with primary responsibility for Marketo and Salesforce integrations. Manage lead lifecycle, scoring, nurture programs, email operations, attribution, tracking, data hygiene, and system troubleshooting. Establish scalable processes, documentation, and governance; direct an external execution agency; partner with Demand Generation, Events, and Sales; and identify AI-powered automation opportunities.

Lead Optro’s global compensation strategy and programs, including pay structures, job architecture, benchmarking, merit and bonus cycles, equity planning, incentive design, pay equity analytics, compliance, and manager enablement. Partner with People leaders, Finance, Talent Acquisition, and executives to ensure competitive and equitable rewards across global markets. Leverage AI-driven insights, optimize Workday Compensation processes, advise on complex compensation decisions, and manage related vendors and communications.

Lead product marketing for Optro’s GRC portfolio, including audit, risk, and compliance solutions. Manage and develop a product marketing team, define market strategy and positioning, shape category narratives around agentic AI, guide product launches, and partner with product, sales, demand generation, and client success teams. Create messaging, enablement, campaigns, buyer personas, and content while reporting business insights and driving cross-functional growth initiatives.

The BDR generates qualified sales opportunities by outbound prospecting, cold calling, and emailing; manages named accounts and territory data in Salesforce; supports demand-generation and AE outreach; and meets weekly/monthly activity and meeting-set metrics to drive pipeline growth for the sales organization.

Lead end-to-end B2B SaaS demand generation strategy and integrated campaigns across digital advertising, email, content, events, direct mail, and sales development. Own pipeline generation, segmentation, personalization, forecasting, attribution, ROI analysis, and campaign optimization. Partner with Product Marketing, Sales, Marketing Operations, and GTM teams to align campaigns with enterprise buyer journeys and revenue goals. Present performance insights to leadership and mentor junior marketers.

Support and maintain PostgreSQL databases in AWS and Azure, monitor performance and availability, perform backup/recovery and troubleshooting, assist with provisioning, patching, replication and DR, automate DBA tasks with scripting, and collaborate with application teams on SQL tuning and security.

Serve as the APJ product expert for an AI-powered GRC platform, advising clients on audit, risk, compliance, internal controls, and ERM. Lead tailored product demonstrations, engage C-level prospects, support business development, provide regional thought leadership, and partner with implementation, engineering, and global business development teams. Mentor internal resources, build executive relationships, attend industry events, and help address APAC clients’ functional and linguistic needs.

Partners with leaders and employees across Customer Advisory Services, Finance, and Legal to align people and business strategies. Advises on performance and talent reviews, compensation, employee relations, career development, leadership coaching, organizational design, headcount planning, and HR processes while supporting an inclusive, high-performing culture.

Own and grow enterprise accounts across the DACH region, drive new logo acquisition and expansion, build C-level relationships, manage complex multi-stakeholder sales cycles, collaborate with Pre-Sales, Business Value Consulting, Marketing and strategic alliances, and represent the company from a Germany-based home office with client travel as needed.