Teams at Optiv

Supports Client Managers and Directors with recurring renewal business by generating quotes, processing orders, managing contracts and assets, responding to client inquiries, preparing forecasts, recommending pricing, and identifying upsell opportunities. The role coordinates with clients, vendors, distributors, and internal teams, maintains CRM data integrity, supports reporting and documentation, and helps facilitate the sales cycle remotely.

Provides corporate travel support for employees by booking and ticketing domestic and international air, hotel, and ground transportation. Manages itinerary changes, cancellations, refunds, fare rules, schedule disruptions, traveler profiles, and urgent requests using Sabre GDS and SAP Concur Travel. Delivers customer service, troubleshoots reservations, communicates travel policies, maintains accurate records, supports executive travelers, and collaborates with the travel department on quality control and process improvements.

Manages enterprise business systems by analyzing business processes, translating requirements into technical specifications, overseeing SaaS applications and integrations, prioritizing development backlogs, and supporting system stabilization and production remediation. Supervises technical teams and vendors, monitors system performance, ensures compliance with federal and industry standards, and drives workflow optimization and stakeholder alignment.