Jobs at Operation Smile Inc.

Leads Operation Smile’s multichannel fundraising portfolio, overseeing direct mail, digital, telemarketing, monthly giving, face-to-face, and SMS programs. Owns operating plans, budgets, forecasts, performance reporting, testing, optimization, ROI, donor growth, retention, and lifetime value. Manages vendor and agency relationships, drives corrective action, and develops a high-performing distributed team. Partners across Development to strengthen donor journeys and move supporters toward mid-level, major, and planned giving.

Records and analyzes financial transactions, prepares monthly, quarterly, and annual financial reports, reconciles accounts and bank statements, supports payroll, payments, tax filings, audits, budgeting, petty cash, staff advances, and statutory compliance. The Accountant also maintains QuickBooks records, processes adjustments and transfers, supports expense reporting, and assists with audit recommendations and financial documentation.

Leads regional financial planning, budgeting, forecasting, reporting, compliance, risk management, audits, procurement, and operational finance across multiple countries. Oversees accounting controls, reconciliations, cash flow, cost analysis, asset management, and donor reporting. Provides financial guidance, training, and mentorship to country teams while supporting strategic initiatives, business planning, and continuous operational improvement in a multicultural nonprofit environment.

Leads Operation Smile’s multichannel fundraising strategy across direct mail, digital, DRTV, SMS, telemarketing, and emerging channels. Owns donor growth, retention, sustainer and mid-level giving programs, revenue forecasting, ROI, campaign performance, vendor relationships, data governance, and executive reporting. Directs cross-functional teams and external partners, manages significant budgets, develops fundraising KPIs, and mentors staff while advancing integrated English- and Spanish-language donor engagement.

Leads Operation Smile’s global brand strategy, governance, integrated marketing campaigns, stakeholder partnerships, agency relationships, and marketing operations. The role drives brand consistency, cross-functional alignment, global planning, campaign effectiveness, and continuous improvement across regions and country teams. It also develops resources and training to support consistent local implementation while strengthening awareness, engagement, fundraising, and organizational reputation.

The Director is responsible for corporate revenue growth through business acquisition and managing strategic partnerships, engaging cross-functionally to drive impactful collaborations.

The AVP of US Corporate Partnerships is responsible for strategic leadership in corporate partnerships, managing revenues, executive relationships, and developing sustainable investments aimed at strengthening health systems globally.