Teams at Operation Smile Inc.

Leads Operation Smile’s multichannel fundraising portfolio, overseeing direct mail, digital, telemarketing, monthly giving, face-to-face, and SMS programs. Owns operating plans, budgets, forecasts, performance reporting, testing, optimization, ROI, donor growth, retention, and lifetime value. Manages vendor and agency relationships, drives corrective action, and develops a high-performing distributed team. Partners across Development to strengthen donor journeys and move supporters toward mid-level, major, and planned giving.

Records and analyzes financial transactions, prepares monthly, quarterly, and annual financial reports, reconciles accounts and bank statements, supports payroll, payments, tax filings, audits, budgeting, petty cash, staff advances, and statutory compliance. The Accountant also maintains QuickBooks records, processes adjustments and transfers, supports expense reporting, and assists with audit recommendations and financial documentation.

Leads regional financial planning, budgeting, forecasting, reporting, compliance, risk management, audits, procurement, and operational finance across multiple countries. Oversees accounting controls, reconciliations, cash flow, cost analysis, asset management, and donor reporting. Provides financial guidance, training, and mentorship to country teams while supporting strategic initiatives, business planning, and continuous operational improvement in a multicultural nonprofit environment.