Jobs at Oper

Build and ship AI-first agentic prototypes for mortgage origination, engage clients to gather requirements and demo solutions, define scalable AI use cases, and own end-to-end delivery from prototype to production within a regulated banking environment.

Lead and run implementations of Herman and the Oper platform inside banks from kickoff to go-live. Build relationships across product, risk, IT and business; coordinate engineering, QA and product teams; translate architecture and compliance for clients; drive institutional change; inform product roadmap with field insights; use AI to build tools and reusable components; and help establish Oper's professional services organization.

Provide responsive, technical customer support via Zendesk for a B2B SaaS mortgage platform. Investigate and triage bugs with product and engineering, keep customer configurations accurate, and proactively automate repetitive support tasks using AI tooling and macros. Monitor, document, and report support activities, continuously learn product updates, and improve support workflows to reduce manual tickets.

Serve as the delivery lead for large lender clients: run discovery workshops, capture and map requirements, define integrations, configure the Oper platform, validate acceptance, train users, support go-live, and use AI tooling to accelerate documentation and analysis.

Own technical implementation for customer installations: configure acceptance/business rules, adapt contract templates, build integrations and micro-services, and extend product frameworks. Work across multiple clients, participate in client meetings and workshops, liaise with product, and use AI agents and agentic workflows to generate, test, and ship code rapidly. Focus on delivering shipped customer value and onboarding clients quickly.

Own delivery for German-speaking lenders: run discovery workshops, capture and map requirements to the Oper product, define integrations, configure workflows, validate acceptance, train users, and support go-live. Use modern AI tooling to accelerate documentation, analysis, and delivery.