Teams at OpenTable

Provide multilingual (German/English) customer support across calls, email, chat and WhatsApp; troubleshoot product and technical issues; own case resolution and log contacts in Salesforce; work shifts including weekends and mandatory London office days; attend five-week in-office training.

Lead, coach, and develop a frontline multi-channel contact center team. Drive operational excellence across service levels, quality, productivity, CSAT, and FCR. Use Salesforce, Zendesk, dashboards, Google Sheets and AI tools to analyze performance, surface coaching opportunities, and remove friction. Partner cross-functionally to resolve systemic issues, handle complex escalations, and model an inclusive, accountable culture.

The Sr. Compensation Analyst will manage global compensation programs, support compensation cycles, and collaborate with various teams to provide data-driven recommendations.