Teams at OpenGov

Own a portfolio of approximately 40 government customers, serving as a strategic advisor to drive adoption, retention, expansion, and measurable business outcomes. Build executive relationships, lead change management and workflow optimization, deliver ROI-focused business reviews, monitor customer health, identify growth opportunities, and advocate for customer needs cross-functionally. The role also contributes to customer success playbooks and requires approximately 25–30% travel.

Leads Sales and Customer Success Operations while serving as the Chief Revenue Officer’s operations partner. Manages operations managers and analysts, owns revenue metrics, forecasting, planning, reporting, and operating cadence, and drives cross-functional initiatives. Supports performance management, headcount, territory, quota, account assignment, and capacity planning. Requires advanced modeling, Salesforce expertise, executive communication, program management, AI-first workflows, and extensive B2B SaaS revenue operations experience.

Leads technical strategy and end-to-end delivery for complex government software implementations. Owns solution architecture, data migration, ETL, integrations, configuration, testing, validation, and go-live readiness. Advises executive stakeholders, resolves technical risks, establishes implementation standards, develops automation, mentors engineers, and partners with Product, Engineering, Data, Project Management, and Customer Success to improve deployment quality and scalability.