Jobs at OpenEye

Provides phone, email, and remote technical support for video security products, including DVRs, cameras, switches, routers, and related software. Troubleshoots hardware, software, networking, user-process, and mechanical issues; resolves customer problems accurately and promptly; creates knowledge-base content; and delivers professional customer service. The role is based onsite at the Liberty Lake, Washington headquarters.

Develop and maintain OpenEye Web Services through architecture, feature development, performance improvements, testing, deployment verification, and bug fixing. Lead significant software projects, collaborate with Product Management and stakeholders, mentor engineers, conduct code reviews, guide technical decisions, and improve Agile workflows. The role requires Java or comparable programming expertise, strong object-oriented development practices, communication skills, and effective use of AI-powered development tools.

Develop and maintain OpenEye Web Services through feature development, complex bug fixes, testing, and code reviews. Lead smaller projects, collaborate with product and technical stakeholders, analyze requirements, participate in Agile processes, and mentor junior developers. The role requires strong software engineering, communication, problem-solving, and teamwork skills within a cloud video and security technology environment.

Develop and maintain the Apex Server application through feature development, bug fixes, unit testing, code reviews, and requirements analysis. Collaborate with team leaders, product owners, other departments, customers, and fellow developers to deliver customer-focused software and resolve support issues. The role also involves reviewing development requests, assisting developers, applying coding standards, and communicating technical ideas effectively.

Develop and maintain the Apex Server application, including architectural changes, complex features, performance improvements, and critical fixes. Lead development projects, collaborate with product and technical stakeholders, mentor engineers, guide architectural decisions, conduct code reviews, and improve Agile workflows. Ensure software quality through testing, monitoring, deployment verification, and clear technical communication. Use AI-powered development tools to accelerate coding, debugging, reviews, and documentation.

Manage sales across the Carolinas region by meeting territory goals, recruiting channel partners, developing regional and national accounts, and conducting training, joint sales calls, presentations, promotions, and trade shows. The role requires extensive overnight travel, customer issue resolution, territory strategy, reporting, appointment setting, and collaboration with internal and partner sales teams. Candidates need substantial outside and B2B sales experience, technical aptitude, presentation skills, and CRM proficiency.

Manage highly available AWS infrastructure, optimize CI/CD pipelines, automate provisioning and patching, containerize workloads, and improve monitoring and alerting. Collaborate with developers and SRE teams, support compliant production deployments, troubleshoot live issues, identify root causes, and implement fixes. Contribute to scalability, performance, reliability, and cloud cost optimization while independently overseeing deployments and production systems.

Leads quality engineering for cloud video, AI analytics, firmware, hardware-integrated, and web solutions. Develops risk-based test strategies, executes manual and automated testing, validates APIs and databases, analyzes logs, troubleshoots defects, and supports release readiness. Partners with cross-functional teams, mentors QA specialists, improves automation coverage, and drives quality initiatives across concurrent projects.

Develop and grow channel partner relationships while supporting regional sales managers. Responsibilities include making 20–30 outbound calls daily, responding to emails, handling inbound requests, generating meetings and product demonstrations, explaining video security products, achieving territory quotas, maintaining product knowledge, and supporting customer satisfaction.

The Director of US Sales is responsible for leading a sales team, meeting sales goals, managing relationships with partners, and driving business development in the Western region.

Work within Agile sprints to create and execute test plans, perform regression, integration, and long‑term tests, evaluate software and firmware for defects, analyze results, and recommend QA process improvements.

Serve as primary technical contact for pre-sales and post-sales activities: assess project requirements, design systems, deliver presentations and training, prepare estimates and documentation, support installations and troubleshooting, and provide customer feedback to product and engineering teams.

Lead program sponsorships, content syndication, and third-party partnerships to drive brand awareness and MQLs. Manage sponsorship budgets and vendor relationships. Support website management in WordPress, build/modify campaign landing pages, ensure site accuracy and performance, and collaborate with Product, Sales, and Digital Marketing to execute campaigns.

Lead demand-generation strategy to drive qualified B2B leads: plan and optimize multi-channel digital campaigns, manage marketing automation and SEO/SEM, oversee website and landing pages, analyze performance to improve ROI, manage budget and vendors, and align with sales to nurture prospects through the funnel.

Lead the full product lifecycle for cloud video and AI-enabled services: write specs, wireframe, prioritize roadmap, run qualitative and quantitative research, coordinate cross-functional teams, support go-to-market launches, and act as product expert for internal teams and partners.