Jobs at Ooma

Prospect and acquire new B2B customers among small and mid-market businesses. Manage the full sales cycle from lead generation through closing, conduct product demonstrations, build qualified pipelines, meet quotas, and document activities and forecasts in Salesforce. The role requires cold calling, networking, door knocking, trade show participation, and regular travel across the United States. AI tools are used to create targeted lead lists and email campaigns.

Manage post-implementation customer relationships for Ooma Enterprise accounts, including billing analysis, escalations, contract renewals, retention, product adoption, and account growth. Coordinate with implementation, support, sales, and engineering teams to resolve issues and deliver projects. The role requires French fluency, SaaS account management experience, billing knowledge, hosted telephony expertise, customer-facing reporting skills, and strong communication and problem-solving abilities.

Provides first-line customer support for Ooma Enterprise, troubleshooting Tier 1 IP telephony issues, resolving account inquiries, configuring call flows, educating customers, and escalating complex problems. The role requires strong communication, technical aptitude, analytical ability, and customer service skills. Analysts work a Wednesday–Sunday schedule and participate in rotating evening, weekend, holiday, and on-call coverage.

Manage customer onboarding for Ooma Enterprise, including provisioning, installation, configuration, technical guidance, troubleshooting, escalation, and project coordination. Serve as the primary customer contact, set expectations, track implementation tasks, mitigate risks, and collaborate with Sales and Engineering to complete projects on schedule. Train customers on Ooma products and identify opportunities to introduce additional services.

Recruit, onboard, manage, and motivate channel partners across North Florida to drive sales of Ooma VoIP services, AirDial, and hospitality solutions. Collaborate with account executives and partners on co-selling, joint sales calls, demand-generation campaigns, opportunity closing, revenue forecasting, and partner feedback. Build multi-tier channel relationships, support partner field resources, and communicate Ooma’s value proposition to customers and partners.

Own and grow a portfolio of channel partners (agents, MSPs, resellers), drive partner-sourced pipeline via co-selling and enablement, recruit and activate partners, collaborate with Marketing on campaigns, forecast and maintain pipeline in Salesforce, leverage AI tools for outreach and enablement, represent FluentStream at events, and surface program improvements to cross-functional teams.

As Regulatory & Corporate Counsel, you will lead compliance initiatives for data privacy and consumer protection, supporting legal and regulatory analysis, and risk management in AI-related products while partnering with cross-functional teams.

Drive new business through outbound prospecting and inbound lead management. Qualify, run discovery, demo products, handle objections, and close smaller deals (≤10 users). Maintain Salesforce activity and forecasts, collaborate with Sales/Marketing/Growth, and stay current on UCaaS/telecom trends.

Design, develop, and execute functional and performance test plans and cases for VoIP, networking, mobile and application-based solutions. Build and maintain test labs, use automation and AI-assisted testing tools, track and drive defect resolution, report quality metrics, and collaborate with cross-functional teams to improve coverage and efficiency.

Serve as the primary customer-facing contact for Ooma Enterprise onboarding. Project-manage provisioning, installation, and configuration, guide customers through onboarding, troubleshoot or escalate technical issues, set expectations, coordinate internal teams (Sales, Engineering), and identify upsell opportunities while ensuring timely, on-spec delivery.

Serve as the primary customer-facing contact for enterprise onboarding, project-manage provisioning, installation, and configuration, troubleshoot technical issues, coordinate internal teams, set expectations, and guide customers to effective product usage.