Jobs at Ooma

Provide front-line technical support in a high-volume VoIP contact center: handle inbound calls, email, and chat; diagnose networking, router, and VoIP issues; troubleshoot using CRM and logs; monitor telephony services; perform root-cause analysis and test fixes; communicate status to customers and engineering; and contribute to service improvements.

Lead QA efforts to define test strategies, design and execute test plans, build and maintain lab environments, automate tests (including AI-assisted tools), track and drive defect resolution, and report quality status to stakeholders across cross-functional teams.

The Inside Sales Representative will connect businesses with VoIP solutions by managing leads, making outbound calls, and achieving sales targets.

Own wholesale partner acquisition and multi-location enterprise sales across franchises, restaurants, property management, and assisted living. Build scalable outbound and acquisition motions, lead executive consultative sales, negotiate and activate partnerships, align cross-functionally, leverage AI tools, maintain Salesforce pipeline hygiene, and represent the company at industry events.

As Regulatory & Corporate Counsel, you will lead compliance initiatives for data privacy and consumer protection, supporting legal and regulatory analysis, and risk management in AI-related products while partnering with cross-functional teams.

Design, develop, and execute functional and performance test plans and cases for VoIP, networking, mobile and application-based solutions. Build and maintain test labs, use automation and AI-assisted testing tools, track and drive defect resolution, report quality metrics, and collaborate with cross-functional teams to improve coverage and efficiency.

The Strategic Sales Director will grow 2600Hz business by building partnerships with Service Providers and Telecom Carriers, driving growth, managing pipelines, and enhancing customer satisfaction.

The Senior Support Engineer resolves complex customer challenges by collaborating with engineering, performing hands-on troubleshooting, and improving product quality and integration.

Support resellers pre-sale and through implementation for AirDial POTS line replacement: design technical solutions, manage compliance with fire-life-safety codes, lead PoC deployments and RFP technical responses, respond to cyber/risk assessments, deliver training/demos, engage AHJs and perform on-site demonstrations, and collaborate on product and market content.

Lead pre-sale and implementation for AirDial POTS line replacement: design solutions, manage compliance with code authorities, run PoCs, respond to cyber/risk assessments, author technical RFP sections, deliver training/demos, and collaborate with product and marketing to support resellers and deployments.

Own and grow a portfolio of channel partners (agents, MSPs, resellers), drive partner-sourced pipeline via co-selling and enablement, recruit and activate partners, collaborate with Marketing on campaigns, forecast and maintain pipeline in Salesforce, leverage AI tools for outreach and enablement, represent FluentStream at events, and surface program improvements to cross-functional teams.

The Senior Escalation Engineer at Ooma resolves complex customer issues, collaborates with engineering teams, and ensures effective product integration and quality. Responsibilities include advanced troubleshooting, providing feedback for improvements, and executing testing.

The Principal Infrastructure Engineer designs and evolves infrastructure for production services, focusing on high availability, reliability, and automation while leading technical solutions and cross-team collaboration.

Manage a high-volume portfolio of small-to-mid-size business customers: execute renewals, identify and mitigate at-risk accounts, respond to inbound support, maintain Salesforce records, coordinate internal teams, guide product adoption, and flag upsell opportunities.