Jobs at Ooma

Conducts high-volume outbound prospecting through phone and email, qualifies and nurtures leads, identifies customer needs, presents VoIP solutions, overcomes objections, manages opportunities through closing, maintains pipeline records in Salesforce, and achieves sales quotas.

Inside Sales Representative responsible for prospecting, qualifying, educating, and closing business customers for VoIP solutions. The role requires at least 100 outbound calls daily, consultative selling, objection handling, pipeline management, quota attainment, product presentations, web demos, and CRM updates. The representative will stay informed on telecom trends and identify ways to use AI in daily sales activities. This is an onsite role in Newark, California.

Prospect and acquire new B2B customers among small and mid-market businesses. Manage the full sales cycle from lead generation through closing, conduct product demonstrations, build qualified pipelines, meet quotas, and document activities and forecasts in Salesforce. The role requires cold calling, networking, door knocking, trade show participation, and regular travel across the United States. AI tools are used to create targeted lead lists and email campaigns.

Provides first-line customer support for Ooma Enterprise, troubleshooting Tier 1 IP telephony issues, resolving account inquiries, configuring call flows, educating customers, and escalating complex problems. The role requires strong communication, technical aptitude, analytical ability, and customer service skills. Analysts work a Wednesday–Sunday schedule and participate in rotating evening, weekend, holiday, and on-call coverage.

Manage post-implementation customer relationships for Ooma Enterprise accounts, including billing analysis, escalations, contract renewals, retention, product adoption, and account growth. Coordinate with implementation, support, sales, and engineering teams to resolve issues and deliver projects. The role requires French fluency, SaaS account management experience, billing knowledge, hosted telephony expertise, customer-facing reporting skills, and strong communication and problem-solving abilities.

Recruit, onboard, manage, and motivate channel partners across North Florida to drive sales of Ooma VoIP services, AirDial, and hospitality solutions. Collaborate with account executives and partners on co-selling, joint sales calls, demand-generation campaigns, opportunity closing, revenue forecasting, and partner feedback. Build multi-tier channel relationships, support partner field resources, and communicate Ooma’s value proposition to customers and partners.

As Regulatory & Corporate Counsel, you will lead compliance initiatives for data privacy and consumer protection, supporting legal and regulatory analysis, and risk management in AI-related products while partnering with cross-functional teams.

Design, develop, and execute functional and performance test plans and cases for VoIP, networking, mobile and application-based solutions. Build and maintain test labs, use automation and AI-assisted testing tools, track and drive defect resolution, report quality metrics, and collaborate with cross-functional teams to improve coverage and efficiency.