Jobs at Ooma

Develops and executes partner marketing plans for cloud communications solutions, generating partner-sourced pipeline and revenue. Responsibilities include demand generation campaigns, reseller programs, messaging, sales enablement resources, partner onboarding, MDF and co-op budget management, reporting, attribution, and cross-functional alignment with sales, product, and marketing teams.

Manage and optimize Ooma’s B2B affiliate marketing program during a 4–6 month maternity leave coverage engagement. Build relationships with affiliates, publishers, review sites, comparison platforms, and referral partners. Develop strategies to improve Ooma’s visibility across traditional search and AI-powered discovery platforms, including LLMs. Create a prioritized affiliate, content, and partner marketing roadmap, monitor performance, deliver actionable reporting, and document initiatives for handoff.

Manage customer onboarding for Ooma Enterprise, coordinating provisioning, installation, configuration, technical guidance, troubleshooting, and escalations. Serve as the primary customer contact, set expectations, track project timelines, mitigate implementation risks, and collaborate with Sales and Engineering to deliver successful deployments. Guide customers through product adoption while maintaining service quality, resolving issues, and identifying opportunities for additional products or services.

Leads a 12-person infrastructure engineering organization responsible for data centers, cloud platforms, Linux, Kubernetes, networking, storage, observability, and security. Owns technical strategy, reliability, budgets, vendors, cost optimization, compliance, architecture, automation, and 24/7 escalation. Develops team leads, partners with engineering and product teams, presents infrastructure roadmaps to executives, and supports organizational growth, acquisitions, and occasional customer or partner engagements.

Conducts high-volume outbound prospecting through phone and email, qualifies and nurtures leads, identifies customer needs, presents VoIP solutions, overcomes objections, manages opportunities through closing, maintains pipeline records in Salesforce, and achieves sales quotas.

Inside Sales Representative responsible for prospecting, qualifying, educating, and closing business customers for VoIP solutions. The role requires at least 100 outbound calls daily, consultative selling, objection handling, pipeline management, quota attainment, product presentations, web demos, and CRM updates. The representative will stay informed on telecom trends and identify ways to use AI in daily sales activities. This is an onsite role in Newark, California.

Prospect and acquire new B2B customers among small and mid-market businesses. Manage the full sales cycle from lead generation through closing, conduct product demonstrations, build qualified pipelines, meet quotas, and document activities and forecasts in Salesforce. The role requires cold calling, networking, door knocking, trade show participation, and regular travel across the United States. AI tools are used to create targeted lead lists and email campaigns.

Design, develop, and execute functional and performance test plans and cases for VoIP, networking, mobile and application-based solutions. Build and maintain test labs, use automation and AI-assisted testing tools, track and drive defect resolution, report quality metrics, and collaborate with cross-functional teams to improve coverage and efficiency.