Teams at Ooma

Develops and executes partner marketing plans for cloud communications solutions, generating partner-sourced pipeline and revenue. Responsibilities include demand generation campaigns, reseller programs, messaging, sales enablement resources, partner onboarding, MDF and co-op budget management, reporting, attribution, and cross-functional alignment with sales, product, and marketing teams.

Manage and optimize Ooma’s B2B affiliate marketing program during a 4–6 month maternity leave coverage engagement. Build relationships with affiliates, publishers, review sites, comparison platforms, and referral partners. Develop strategies to improve Ooma’s visibility across traditional search and AI-powered discovery platforms, including LLMs. Create a prioritized affiliate, content, and partner marketing roadmap, monitor performance, deliver actionable reporting, and document initiatives for handoff.

Manage customer onboarding for Ooma Enterprise, coordinating provisioning, installation, configuration, technical guidance, troubleshooting, and escalations. Serve as the primary customer contact, set expectations, track project timelines, mitigate implementation risks, and collaborate with Sales and Engineering to deliver successful deployments. Guide customers through product adoption while maintaining service quality, resolving issues, and identifying opportunities for additional products or services.