Teams at Ooma

Provide front-line technical support in a high-volume VoIP contact center: handle inbound calls, email, and chat; diagnose networking, router, and VoIP issues; troubleshoot using CRM and logs; monitor telephony services; perform root-cause analysis and test fixes; communicate status to customers and engineering; and contribute to service improvements.

Lead QA efforts to define test strategies, design and execute test plans, build and maintain lab environments, automate tests (including AI-assisted tools), track and drive defect resolution, and report quality status to stakeholders across cross-functional teams.

The Inside Sales Representative will connect businesses with VoIP solutions by managing leads, making outbound calls, and achieving sales targets.