Jobs at Onyx-Fire Protection Services Inc.

Coordinates between operations, estimating, account management, and clients to generate draft quotes, process inspection reports, manage revisions, submit approved materials, document exceptions, and maintain KPI and activity records.

Provides administrative support for provincial key accounts, coordinating hotel bookings, technician clearance and compliance tracking, documentation, billing, invoicing, work orders, scheduling, reporting, estimating, data cleanup, account transitions, and process improvement initiatives. The role helps manage backlogs, employee absences, month-end requirements, special projects, and risks that could affect scheduled work or client KPIs.

Serve as the primary contact for assigned clients, build and maintain relationships, negotiate contracts, manage renewals and proposals, ensure timely delivery of services, collaborate with operations to resolve client issues, track pipeline and report progress, attend client meetings and industry events, and perform administrative coordination as needed.

Manage weekly work orders and technician schedules, assign service calls, arrange sick coverage, review time logs and critical jobs, liaise with teams/customers, perform customer satisfaction calls, and ensure adherence to company values and safety protocols.

Outside sales role responsible for prospecting and winning new clients within an assigned territory, presenting proposals, negotiating contracts, hitting sales targets, and building relationships with real estate and property management stakeholders. Attend industry events and ensure customer satisfaction.

Coordinate schedules between field technicians and clients, confirm and assign technicians with required certifications, liaise with warehouse and contractors, provide technicians with documentation, manage rescheduling and collaborate with account managers and service teams to meet customer needs and departmental metrics.