Teams at Onyx-Fire Protection Services Inc.

Coordinates between operations, estimating, account management, and clients to generate draft quotes, process inspection reports, manage revisions, submit approved materials, document exceptions, and maintain KPI and activity records.

Provides front-desk and administrative support by greeting visitors, answering calls, managing mail and couriers, organizing office supplies, maintaining reception areas and equipment, and coordinating facility vendors. Delivers professional customer service while completing clerical tasks and supporting daily office operations. The role requires strong communication, organization, multitasking, and proficiency with Microsoft Office.

Provides administrative support for provincial key accounts, coordinating hotel bookings, technician clearance and compliance tracking, documentation, billing, invoicing, work orders, scheduling, reporting, estimating, data cleanup, account transitions, and process improvement initiatives. The role helps manage backlogs, employee absences, month-end requirements, special projects, and risks that could affect scheduled work or client KPIs.