Teams at OneSpaWorld

Manages cruise spa operations, including staffing, scheduling, inventory, performance metrics, budgeting, guest satisfaction, and operational initiatives. Oversees Spa Managers, supports recruitment and succession planning, coordinates with cruise line partners, monitors sales and pre-booking trends, and ensures service standards. Travels and sails approximately seven days per month to visit vessels, address performance issues, document findings, and implement corrective actions. Requires strong communication, commercial judgment, financial presentation skills, and knowledge of maritime requirements.

Processes high-volume, full-cycle accounts payable transactions in NetSuite, including invoice coding, three-way matching, payment runs, vendor reconciliations, and discrepancy resolution. Supports month-end and quarter-end close, AP aging, accruals, balance sheet reconciliations, and internal and external audits. Collaborates with Supply Chain, Operations, Treasury, and Finance to resolve issues and improve processes while maintaining accurate, audit-ready documentation and internal controls.

Coordinates and processes guest and crew claims related to onboard incidents. Responsibilities include corresponding with staff, cruise lines, and guests; supporting medical claims and repatriation cases; investigating claims, gathering documentation, assessing coverage, maintaining claims databases, and processing payments accurately and timely.