Jobs at OneBlood

Executes blood donor recruitment programs across an assigned territory, managing donor drive accounts, developing business relationships, identifying new opportunities, scheduling drives, and using promotional programs to meet goals. The role represents the organization at community events, delivers presentations, manages territory resources and budgets, completes reporting, and recruits donors during blood drives. A valid driver’s license, personal transportation, communication skills, and intermediate computer proficiency are required.

Manages Telerecruitment and Customer Care operations, including staffing, scheduling, workforce planning, donor outreach campaigns, customer service, quality standards, and performance improvement. Leads supervisors and staff through coaching and development, monitors operational metrics and donor feedback, resolves escalations, coordinates with Marketing and Analytics, and recommends process improvements to increase productivity, appointment generation, service levels, and donor engagement.

Manages OneBlood’s telerecruitment and customer care operations, including staffing, scheduling, workforce planning, donor outreach, customer service, campaign execution, quality standards, performance coaching, and continuous improvement. Analyzes operational metrics and donor feedback to improve productivity, service levels, appointment generation, conversion, and donor experience. Leads supervisors and staff, coordinates with Marketing and other stakeholders, manages escalations, and recommends process and resource improvements.

Contacts eligible blood donors by phone, email, text, and flyers to encourage recurring donations. Builds donor relationships, educates contacts about programs, schedules appointments, sends reminders, enters donor information into databases, follows recruitment policies, meets monthly outreach metrics, and helps maintain blood donation inventory levels.

Contacts eligible blood donors by phone, email, text, and flyers to encourage recurring donations. Builds donor relationships, explains organizational programs, schedules appointments, sends reminders, maintains accurate donor records, follows recruitment policies, and supports blood inventory levels while meeting monthly outreach and appointment metrics.

Contacts eligible blood donors by phone, email, text, and flyers to recruit recurring donations. Builds donor rapport, provides customer service and program education, enters donor information into databases, sends appointment reminders, follows recruitment policies, meets monthly outreach and booking metrics, and helps maintain blood donation inventory levels.

Contacts eligible blood donors by phone, email, text, and flyers to encourage recurring donations. Builds donor relationships, educates donors, schedules and reminds them about appointments, enters information into databases, meets monthly outreach and booking metrics, follows donor recruitment procedures, and supports stable blood donation inventory levels.

Provides customer service to donors by phone, email, live chat, and text. Resolves inquiries, updates donor accounts, de-escalates concerns, supports reception and mailroom coverage, schedules donor appointments, tracks rewards, and assists with management projects. Requires strong communication, multitasking, organization, basic computer skills, and the ability to use office equipment.

Provides customer support to donors through phone, email, live chat, and text. Resolves inquiries, updates account information, de-escalates concerns, schedules donor appointments, tracks rewards, and supports reception and mailroom coverage. The role also assists with management projects and requires accurate, timely case handling while meeting daily goals.

Supervises a team of 20 telerecruitment associates responsible for recruiting blood donors and meeting monthly production goals. Manages schedules, attendance, quality checks, coaching, onboarding, retraining, staff escalations, office operations, special projects, and process improvements. Coordinates with Marketing on promotions and supports implementation of call center technology. Visits donor centers and offsite events as needed.

Contacts eligible blood donors by phone, email, text, and flyers to encourage recurring donations. Provides donor education and customer service, schedules appointments, enters donor information into databases, sends reminders, follows recruitment policies, meets monthly outreach metrics, and helps maintain blood inventory levels.

Provides strategic and technical leadership for enterprise AI, machine learning, generative AI, and advanced analytics. Establishes AI roadmaps, standards, governance, and responsible AI practices; oversees model, agent, platform, and data solution development; and leads MLOps, infrastructure, optimization, and lifecycle management. Partners with executives and business leaders to deliver measurable outcomes, manages budgets and vendors, and builds high-performing AI/ML and analytics teams.

Analyzes business and user needs, documents application requirements, and develops process improvement solutions. Creates project plans, schedules, specifications, process models, data mappings, and data models. Serves as a liaison between business stakeholders, customers, vendors, and development teams throughout project planning and implementation. Facilitates discovery sessions, supports application design, tracks milestones, and mentors analyst team members while ensuring quality standards.

Evaluates process-improvement opportunities, business risks, costs, and returns to improve operational effectiveness. Gathers and documents application requirements, creates process and data models, develops technical specifications, and supports functional application design. Serves as a liaison between business stakeholders, development teams, vendors, and subject matter experts. Maintains project schedules, facilitates discovery sessions, and coordinates implementation through testing and production.

Executes blood donor recruitment programs within an assigned territory, managing donor drive accounts, developing relationships with business contacts, identifying new opportunities, scheduling drives, and supporting promotional activities. The role presents to groups, represents the organization at community events, uses digital tools, manages resources and budgets, completes reporting, and may recruit donors during blood drives. A bachelor’s degree or equivalent experience, valid driver’s license, computer proficiency, and strong communication skills are required.

Executes blood donor recruitment programs across an assigned territory, manages donor drive accounts and schedules, develops relationships with business contacts, identifies new blood drive opportunities, and uses marketing materials and communication channels to meet recruitment goals. Represents the organization at community events, manages resources and reporting, and may recruit donors during blood drives.

Executes blood donor recruitment programs for an assigned territory, develops relationships with donor drive organizations and internal clients, identifies new blood drive opportunities, manages account communications and scheduling, selects promotional materials within budget, represents the organization at community events, and completes required reporting. The role requires persuasive presentations, business relationship development, digital tool proficiency, personal transportation, and a valid driver's license.

Leads cross-functional process improvement initiatives for blood collection operations. Identifies workflow gaps, analyzes donor, inventory, and operational data, reduces product discards and donor deferrals, improves collection accuracy and product utilization, and develops metrics and dashboards. Partners with Collections, Recruitment, Manufacturing, Quality, and leadership teams to implement, validate, and sustain operational changes while measuring financial and organizational impact.

Leads cross-functional process improvement initiatives for blood collection operations. Identifies workflow gaps, analyzes donor, operational, and inventory data, reduces product discards and donor deferrals, improves collection accuracy, and aligns blood product collection with demand. Develops metrics, dashboards, and validation processes while driving sustainable operational changes, financial benefits, stakeholder adoption, and measurable efficiency, quality, and utilization improvements.