Teams at OneBlood

Executes blood donor recruitment programs across an assigned territory, managing donor drive accounts, developing business relationships, identifying new opportunities, scheduling drives, and using promotional programs to meet goals. The role represents the organization at community events, delivers presentations, manages territory resources and budgets, completes reporting, and recruits donors during blood drives. A valid driver’s license, personal transportation, communication skills, and intermediate computer proficiency are required.

Manages Telerecruitment and Customer Care operations, including staffing, scheduling, workforce planning, donor outreach campaigns, customer service, quality standards, and performance improvement. Leads supervisors and staff through coaching and development, monitors operational metrics and donor feedback, resolves escalations, coordinates with Marketing and Analytics, and recommends process improvements to increase productivity, appointment generation, service levels, and donor engagement.

Manages OneBlood’s telerecruitment and customer care operations, including staffing, scheduling, workforce planning, donor outreach, customer service, campaign execution, quality standards, performance coaching, and continuous improvement. Analyzes operational metrics and donor feedback to improve productivity, service levels, appointment generation, conversion, and donor experience. Leads supervisors and staff, coordinates with Marketing and other stakeholders, manages escalations, and recommends process and resource improvements.