Jobs at OnBoard

Leads standardized onboarding for B2B SaaS customers, including platform configuration, project planning, administrator and end-user training, stakeholder coordination, risk management, and adoption enablement. The role manages multiple concurrent implementations, partners with Customer Success and Sales, guides change management, and ensures customers achieve value quickly through structured onboarding practices.

Develop demand and build sales pipeline by qualifying marketing leads, conducting phone, email, and social outreach, engaging technical decision-makers, handling objections, and meeting quotas for booked meetings and sales accepted leads. Collaborate with marketing and Account Executives, track performance metrics, maintain accurate CRM records, and continuously improve prospecting strategies.

Provides tier-one technical and product support for SaaS platforms through tickets, email, chat, phone, and virtual meetings. Troubleshoots configuration, access, software, and browser issues; prioritizes cases; meets service-level targets; documents escalations; and creates knowledge articles. Partners with Product, Engineering, QA, Customer Success, and customers to resolve issues and improve outcomes. Requires participation in rotating after-hours and weekend on-call coverage.

Owns the full sales cycle for cloud-based meeting management software, from prospecting and qualification through closing. Targets C-suite and board-level executives in SMB and mid-market segments, conducts product demonstrations, maintains pipeline accuracy, and drives quota attainment. The role develops customer relationships, supports onboarding with Customer Success, and collaborates with Product and Marketing to inform product strategy.

Leads the design and development of scalable SaaS applications, including AI-powered features such as semantic search, vector databases, RAG, and LLM orchestration. Provides technical leadership, mentorship, architectural guidance, code reviews, and engineering standards enforcement. Collaborates cross-functionally to translate requirements into robust solutions, champions AI-assisted development tools, builds developer experience tooling, and drives innovation, quality, security, and continuous improvement across the engineering organization.

Leads Marketing Operations systems, processes, campaign and email execution, events, budgets, marketing technology, data governance, lead routing, workflow standardization, reporting, and AI-enabled efficiency improvements. Manages cross-functional coordination, operational performance, vendor relationships, and team development while ensuring reliable campaign delivery and continuous process improvement.