Jobs at OGC Global

Contract Market Research Analyst to coordinate research operations between Operations, UX, and Research. Manage daily workstreams, validate survey data, produce routine dataset reports, ensure data quality, synthesize findings into clear reports, and present actionable recommendations. Requires 2-4 years' analyst experience, strong research fundamentals, advanced Excel skills, and the ability to navigate enterprise CX/research platforms. Six-month contract with potential extension.

Serve as the bridge between business stakeholders and analytics developers to translate executive needs into data specifications, validate dashboards and calculations (including syndicated data like Nielsen), document metric methodologies, and coach analytics teams to improve reporting accuracy and business understanding.

Manage quantitative and qualitative market research projects, coordinate cross-functional teams and vendors, design surveys, synthesize data into actionable insights, produce professional presentations, and communicate findings to senior stakeholders to inform CX and strategic decisions.

Manage and execute enterprise CX programs: maintain project plans, coordinate cross-functional workstreams, track CX metrics (NPS, CSAT, CES), analyze feedback, develop reports/dashboards, and ensure timely implementation of customer experience recommendations.

Implement, configure, and optimize Qualtrics Digital solutions for CX/VoC programs. Deploy website/app feedback, perform QA, troubleshoot, translate business requirements into scalable solutions, manage multiple implementations, document best practices, and collaborate with consultants, developers, and stakeholders.

Lead an embedded CX program for a Fortune 500 client: define CX strategy, measurement, and operating models; translate customer insights into business recommendations; manage CX metrics, stakeholder relationships, and a multidisciplinary team; oversee research, analytics, and delivery of executive-ready insights.

Lead and scale an embedded CX program for a major client: design CX frameworks, translate insights into business recommendations, drive CX metrics (NPS, CSAT), manage a multidisciplinary team, consult with senior stakeholders, oversee research and analytics, and ensure timely program delivery and governance.