Teams at OGC Global

Implement, configure, and optimize Qualtrics Digital solutions for CX/VoC programs. Deploy website/app feedback, perform QA, troubleshoot, translate business requirements into scalable solutions, manage multiple implementations, document best practices, and collaborate with consultants, developers, and stakeholders.

Lead and scale an embedded CX program for a major client: design CX frameworks, translate insights into business recommendations, drive CX metrics (NPS, CSAT), manage a multidisciplinary team, consult with senior stakeholders, oversee research and analytics, and ensure timely program delivery and governance.

Lead an embedded CX program for a Fortune 500 client: define CX strategy, measurement, and operating models; translate customer insights into business recommendations; manage CX metrics, stakeholder relationships, and a multidisciplinary team; oversee research, analytics, and delivery of executive-ready insights.