Jobs at Ofcom

Manage media relations for Ofcom, responding to national and international press inquiries, building stakeholder relationships, identifying proactive coverage opportunities, and supporting the organization’s media profile. The role translates complex regulatory and policy issues into clear communications, manages the external announcements pipeline, reports activity to senior leaders, assesses reputational risk, and works with digital news teams across online safety, broadcasting, telecoms, and technology topics.

Serve as the strategic People Partner for one or two Ofcom groups, advising senior leaders and delivering people strategies. Lead organisation design, People Plans, workforce planning, talent and succession programmes, pay review, performance management, engagement initiatives, and organisational change. Coach and challenge directors, manage stakeholders, identify organisational barriers and risks, and collaborate with Centres of Expertise to improve people processes and business readiness.

Serve as the first point of contact for consumers by phone, assess and resolve complaints and enquiries, record accurate case information, meet quality and performance targets, and provide professional customer service concerning telecoms, broadcasting, and postal issues.

Lead Ofcom’s technical strategy for AI and machine learning in online safety. Assess AI systems for safety, fairness, robustness, transparency, and accountability; shape AI governance and assurance approaches; lead research and complex technical programmes; advise senior leaders; engage external stakeholders; and build organisational capability through mentoring, knowledge sharing, and multidisciplinary leadership.

Supports workforce planning, recruitment coordination, capability building, forecasting, and operational improvement for Ofcom’s Online Safety Group. The role analyzes workforce and recruitment data, identifies skills and capacity needs, prepares leadership briefings, coordinates projects, tracks risks and milestones, and works with People, Finance, and Business Management teams to improve planning and delivery.

Provide independent, expert legal advice across Ofcom’s regulatory work, including policy development, consultations, decision-making, litigation, enforcement, and drafting regulatory rules and guidance. Assess legal risk, advise on complex matters, collaborate with multidisciplinary teams and external stakeholders, and support junior lawyers through peer review. The role covers communications, media, technology, online safety, data protection, competition, consumer, and public law.

Provides senior technical leadership on communications technologies, digital infrastructure, connectivity, security, resilience, competition, and regulatory policy. The role commissions and evaluates technical research, advises senior stakeholders, anticipates technology developments, contributes to technology strategy, and manages a small technical team. Expertise is required across 4G/5G mobile networks, satellite communications, optical and fibre networks, transport technologies, and broadcasting.

Lead complex policy work for Ofcom’s Online Safety Fees regime, including scope assessments, policy reviews, consultation development, stakeholder and provider engagement, implementation governance, risk management, and policy communications. The role also involves mentoring junior colleagues and coordinating cross-functional delivery within a developing regulatory framework.

Lead policy development on child sexual abuse and exploitation online, using subject-matter expertise, evidence gathering, stakeholder engagement, and analysis of emerging technologies. Advise senior decision-makers, support supervision and enforcement teams, develop regulatory recommendations, assess social-media age restrictions, and produce clear internal and external policy documents. The role also involves cross-functional collaboration with legal, technical, economic, government, and charitable-sector stakeholders, with possible line management responsibilities.

Develops evidence-based online safety regulation and policy for Ofcom, addressing harmful and illegal online content. Responsibilities include researching complex issues, analysing evidence, drafting guidance and policy recommendations, managing cross-functional work, engaging stakeholders, and advising senior leaders. The role may cover AI, age assurance, recommender systems, content moderation, and sensitive online harms such as terrorism, child sexual abuse, and self-harm.