Jobs at Odyssey (withodyssey)

Build and own full-stack platform features for education savings programs, including eligibility systems, fund ledgers, marketplace services, APIs, data models, frontend interfaces, and internal tools. Design scalable systems, write tests, manage deployments, monitor production services, and contribute to architecture, capacity planning, and code reviews. Collaborate with product and design teams to launch 0-to-1 products while balancing speed, scalability, and reliability.

As a Full Stack Engineer, you will architect technologies for education savings platforms, develop scalable services and APIs, and improve user experiences while collaborating with teams.

Leads customer support performance across phone, chat, and email channels. Owns SLAs, AHT, CSAT, NPS, quality, retention, and State Program KPIs. Manages and develops Support Specialists through coaching and performance management, handles escalations and risk mitigation, conducts quality calibration, and partners cross-functionally on process improvement, documentation, operational strategy, and scalable support practices.

Own and mature Odysseys application security posture: perform code reviews, run SAST/DAST/SCA assessments, remediate vulnerabilities, embed security into CI/CD, maintain SOC 2 Type II compliance, evaluate AI/data pipeline risks, and partner cross-functionally to translate findings into actionable remediation.

As Implementation Manager, you will oversee customer deployments of the Odyssey platform, ensure successful implementations, and facilitate communication across teams to enhance customer experience and satisfaction.

Provide bilingual (English/Spanish) frontline customer support via phone, email, SMS, and chat; assist Spanish-speaking families and stakeholders, translate communications, resolve issues, maintain records, escalate complex cases, meet performance targets, and collaborate to improve processes.