Teams at Odyssey (withodyssey)

As Implementation Manager, you will oversee customer deployments of the Odyssey platform, ensure successful implementations, and facilitate communication across teams to enhance customer experience and satisfaction.

Leads training, quality assurance, and knowledge management for Odyssey’s Support organization. Develops onboarding and ongoing training, QA standards and scorecards, documentation governance, and performance reporting. Uses QA, CSAT, escalation, and operational data to identify root causes and drive coaching, process, and knowledge improvements. Manages two associates, establishes scalable operating rhythms, and partners cross-functionally to prepare support teams for program, policy, and product changes.

Support the CEO and COO by managing calendars, travel, correspondence, meeting materials, and stakeholder coordination. Own day-to-day office operations, including team lunches, supplies, vendors, workplace questions, and support for a future office expansion or relocation. The role requires strong organization, discretion, communication, proactive follow-through, and comfort working onsite in New York City.