Teams at Odyssey (withodyssey)

Support Odyssey’s go-to-market and business development efforts by researching markets, building pipelines, maintaining CRM data, preparing presentations and proposals, supporting government procurements, coordinating opportunities, and briefing executives. The role combines strategic analysis with highly organized tactical execution across complex sales cycles and requires comfort with ambiguity, ownership, data, and fast-paced startup work.

Leads training, quality assurance, and knowledge management for Odyssey’s Support organization. Develops onboarding and ongoing training, QA standards and scorecards, documentation governance, and performance reporting. Uses QA, CSAT, escalation, and operational data to identify root causes and drive coaching, process, and knowledge improvements. Manages two associates, establishes scalable operating rhythms, and partners cross-functionally to prepare support teams for program, policy, and product changes.

Support the CEO and COO by managing calendars, travel, correspondence, meeting materials, and stakeholder coordination. Own day-to-day office operations, including team lunches, supplies, vendors, workplace questions, and support for a future office expansion or relocation. The role requires strong organization, discretion, communication, proactive follow-through, and comfort working onsite in New York City.