Teams at Odyssey (withodyssey)

The Payments Analyst ensures successful payment flows, resolves payment exceptions, builds operational records, analyzes data, monitors KPIs, and improves processes for multiple state programs.

Provide bilingual (English/Spanish) frontline customer support via phone, email, SMS, and chat; assist Spanish-speaking families and stakeholders, translate communications, resolve issues, maintain records, escalate complex cases, meet performance targets, and collaborate to improve processes.

Odyssey seeks a Senior or Lead Product Manager to scale their platform in education funding, focusing on user experience and internal operations.