Jobs at Odeko

Own the $40–50M Shopify-based B2B ecommerce business as its general manager, including P&L, revenue growth, profitability, merchandising, pricing, promotions, site experience, conversion, analytics, forecasting, and the Shopify roadmap. Lead cross-functional teams and influence Marketing and Operations partners to improve acquisition, AOV, retention, margins, and expansion into new customer segments.

Own retention and revenue growth for a large, multi-market portfolio of single-location accounts via remote, scalable communication. Build segmentation, cadences, tooling, and playbooks; run proactive selling motions (cross-sell, category expansion, adoption campaigns); partner with marketing and field operations to surface market-level insights; establish reporting and operating cadence; and grow the function from individual contributor into a managed team.

Own internal IT operations and manage the MSP relationship: set expectations and SLAs, hold vendor accountable, co-manage IT budget, and co-own security and compliance (SOC 2/PCI). Act as internal technical decision-maker, translate business needs for vendors, and partner with operations, engineering, and leadership. Limited direct reports; vendor-delivered day-to-day support.

Drive revenue growth in Seattle by acquiring new independent coffee shop customers, onboarding them to Odekos delivery service, managing pipelines, upselling, maintaining CRM records, supporting retention, coordinating with operations and vendors, and representing customer feedback.

Oversee daily warehouse operations, manage P&L and site budget, lead and develop warehouse and driver teams, ensure timely deliveries, enforce SOPs and safety, use systems to troubleshoot, analyze KPIs, and drive continuous improvement and customer satisfaction.

Lead daily warehouse operations including picking, packing, routing, dispatch, and P&L management. Manage and develop warehouse associates and drivers, enforce SOPs and safety, handle customer issues, analyze KPIs, and collaborate cross-functionally to drive operational and financial improvements.

Manage daily warehouse operations across picking, packing, routing, and dispatch to meet fulfillment timelines. Supervise and coach Ops Leads and hourly associates, drive SOP adherence and quality, support onboarding and training, resolve floor-level issues, and maintain a safe, organized warehouse while supporting warehouse systems like Netsuite and RF Smart.