Teams at NXA Solutions

Manage customer billing and collections using Zoho Books/Billing and company payment portals. Reconcile payments (EFTs, debit orders), handle billing queries, escalate overdue accounts, collaborate with Sales/Support, and assist monthly billing cycles and reporting.

Contact overdue customers via calls, email, tickets and WhatsApp to recover payments; handle billing disputes; coordinate with Legal and Billing; book meetings and visit customers as needed; update CRM and billing systems; meet collection targets and maintain professional customer communication.

Manage and grow existing customer accounts through renewals, upselling, onboarding, product adoption, and field visits. Resolve tickets and escalations, maintain CRM records, collaborate with Sales/Support/Billing, and identify opportunities to improve satisfaction and retention.