Jobs at Nulogy

Owns full-cycle technical recruiting across Canada, the United States, and the United Kingdom. Responsibilities include sourcing and screening candidates, managing candidate experience through onboarding, partnering with People and Culture to standardize hiring, developing talent pipelines, organizing recruiting initiatives, and using hiring data to improve efficiency and outcomes. The role requires experience recruiting for technical, product, and sales positions in fast-paced technology environments.

Provide global customers with technical support through email and phone, resolve complex software inquiries, manage support tickets, create reports, test and document defects, coordinate incident resolution with development teams, and maintain knowledge resources. The role requires strong communication, problem-solving, organization, and customer service skills, with occasional customer travel.

Leads integration enablement across Nulogy’s partner ecosystem, resolving complex delivery challenges, improving customer lifecycle processes, and developing scalable operating models. The role supports solution discovery, integration planning, partner capability development, documentation, training, resource planning, and strategic initiatives. It also leads complex integration projects, partners with Product Management on integration technologies, supports Global Support, and manages and mentors a high-performing team.

Designs scalable quality, compliance, and food safety solutions for customers. Leads technical scoping, integrations, implementation best practices, process improvement, and technical collaboration with consultants and product development. Coaches team members, provides technical thought leadership, evaluates emerging technologies, and leads customer implementation projects while ensuring solutions meet business and industry requirements.

Post-go-live customer success lead owning a portfolio of Smart Factory accounts. Drive adoption, on-site change management, renewals, expansion, multi-site deployments, business reviews, and cross-functional issue resolution to protect and grow recurring revenue and ROI.