Jobs at Nue.io

The Customer Success Manager will oversee a customer portfolio, drive user adoption, manage renewals, and identify expansion opportunities while collaborating with various internal teams to optimize customer success with Nue's products.

The Technical Account Manager serves as a trusted advisor, managing customer relationships and ensuring their success with Nue.io's platform through expert guidance and support.

Manage the end-to-end SaaS sales cycle, targeting enterprise accounts, cultivating customer relationships, and exceeding sales quotas. Collaborate with cross-functional teams to drive revenue and customer success, leveraging Salesforce and consultative selling techniques.

The Senior Product Manager, ERP Integrations will define and execute ERP integration strategies, partnering with customers to enhance financial operations through effective product solutions for leading ERP systems.

Lead and build Nue's India post-sales hub (TAMs and Technical Support Engineers). Own local leadership, hiring, coaching, escalation handling, cross-functional integration, AI-enabled support workflows, and execution of North America-defined post-sales standards to ensure high-quality customer outcomes and consistent operating cadence.

The QA Analyst is responsible for designing QA processes, collaborating with teams on testing standards, performing functional and integration testing, and coaching best practices to ensure software quality in a fast-paced SaaS environment.

Lead full-cycle recruiting for engineering, product, and technical roles. Partner with hiring managers to define needs, source passive candidates, manage candidate experience, advise on market and compensation, and scale recruiting processes, tools, and workflows while collaborating with People/HR on hiring forecasts.

Provide world-class technical support for Nue customers: troubleshoot integrations and product issues, resolve Salesforce and data problems, advise on best practices, collaborate with engineering/product, create documentation, and assist testing. Support via Slack/phone/Zoom and work CDT-aligned shifts.

Deliver end-to-end technical implementations of Nue's revenue platform: design, configure, integrate, migrate data, test, and go-live. Support partners, provide technical guidance, and develop AI-enabled delivery assets and integration patterns to improve RevOps and quote-to-cash processes.

Design and build large-scale, multi-tenant SaaS systems, overseeing end-to-end feature delivery and ensuring technical excellence while mentoring other engineers.

Manage and mentor a team of Account Executives, drive sales strategies, engage with executives, and maintain pipeline health while executing scalable sales processes.

The Senior Staff Software Engineer will lead technical strategy, architecture decisions, and mentor engineers to shape the platform across teams, ensuring high standard coding and systems design with a focus on customer outcomes and engineering excellence.

As a Technical Consultant, you will lead customer technical designs and implementations, provide expertise on integrations and configurations, and ensure solutions deliver business value while managing multiple complex tasks in a collaborative environment.

Lead the Lifecycle Management team, ensuring high-quality delivery while managing customer escalations and technical decisions with a focus on AI adoption and team development.

The Senior IT Engineer will lead IT architecture and security processes, manage identity and access, and mentor team members while ensuring compliance and operational efficiency.

Lead and mentor a team of software engineers focused on Billing and Payments. Own technical roadmap, ensure compliance and manage system reliability while collaborating with Product and Finance teams.

The Technical Support Engineer will provide technical assistance, troubleshoot issues, collaborate with teams, and ensure customer satisfaction with a focus on Salesforce problems and integrations.

Manage delivery relationships with a portfolio of certified implementation partners, monitor partner engagement health, identify and mitigate risks early, guide partner maturity, own escalations, triage product defects and feature requests, coordinate cross-functionally with CSMs, product, and delivery teams, and use AI tools to streamline portfolio management and partner communications.

Own and grow an installed base of SaaS customers by driving retention, adoption (especially of AI features), and expansion. Build multi-threaded relationships, execute account plans, monitor customer health, lead enablement, surface upsell opportunities, and act as the internal voice of customers.

As a Technical Account Manager, you will build relationships with customers, ensuring they maximize the value of Nue's platform through technical guidance and proactive support. You'll manage escalations, understand customer needs, and inform product development with insights.