Jobs at NRI USA LLC

Lead operations for assigned facilities to meet KPIs and client SLAs. Own P&L and budgets, drive continuous improvement and WMS/CRM efficiencies, manage and develop direct reports, optimize labor planning, oversee safety, quality, productivity, client relationships, and project implementation. Role requires domestic and international travel and physical ability to perform operational tasks.

Supervise and develop the order fulfillment team to ensure timely delivery, meet KPIs and financial goals, and maintain safety/SOP compliance. Monitor operational metrics and SLAs, plan labor with the DC Manager, provide feedback and training, keep work areas safe and clean, and perform other duties as assigned.

Supervise and develop the order fulfillment team to meet KPIs and SLAs. Plan labor with the DC Manager, enforce safety and SOPs, maintain clean work areas, drive continuous improvement, and communicate performance expectations.

Coordinate warehouse projects, timelines, and resources using Asana; manage operational trackers, prioritize orders, assign daily tasks, and support process improvements. Read tech packs, prepare reports and documentation, track budgets/materials, assist with SOP updates and training, and ensure projects align with operational goals in a fast-paced on-site warehouse environment.

Serve as primary liaison between clients and 3PL operations, managing orders, inventory flow, SLAs, client relationships, troubleshooting issues, and coordinating with inventory and VAS teams to meet customer expectations and company standards.

Supervise order fulfillment team to ensure timely delivery and meet KPIs and financial goals. Train and develop staff, manage labor planning with DC Manager, monitor operational metrics within SLA, enforce safety/SOPs, maintain clean work areas, and drive continuous improvement in quality, efficiency, and customer fulfillment.

Support operations by maintaining safety compliance with corporate and regulatory requirements. Deliver training, conduct incident investigations and root cause analysis, maintain safety records, perform building audits, manage contractor safety, host equipment/operator certifications, and promote safety culture across shifts in a distribution environment.

Supervise and develop an order fulfillment/warehouse team to meet KPIs and SLAs. Plan labor, drive operational performance and continuous improvement, enforce safety and SOPs, and manage communication with stakeholders.

Coordinate and route shipments (small parcel, LTL), create BOLs and labels, manage TMS/WMS portals, ensure vendor and retailer routing compliance, investigate lost/damaged product, maintain manifests and routing guides, file logistics documentation, and support carrier scheduling and vendor communications.

Coordinate and schedule pickups and deliveries, process outbound shipments, create shipping labels/BOLs, monitor carriers, manage vendor compliance and retailer labeling, track and investigate lost/damaged freight, maintain manifests and shipping reports, provide PODs, and communicate with internal and external stakeholders.

Provide HR generalist support across multi-site locations: administer policies, onboarding, benefits, leaves (FMLA/CFRA/PDL/WC), employee relations, investigations, performance management, wage-and-hour audits, recordkeeping, and HR communications. Support high-volume employee populations and maintain confidentiality.

Manage and grow client relationships, provide consultative account management, develop transportation and performance strategies, lead onboarding and review processes, present new services, forecast client growth, conduct profitability and pricing reviews, and collaborate with internal teams to drive continuous improvement.