Jobs at NRI USA LLC

Manage and grow client relationships, provide consultative account management, develop transportation and performance strategies, lead onboarding and review processes, present new services, forecast client growth, conduct profitability and pricing reviews, and collaborate with internal teams to drive continuous improvement.

Coordinate shipments, vendor compliance, and routing for pick-ups and deliveries. Create labels and BOLs, schedule carriers (small parcel/LTL), maintain TMS/WMS portals and manifests, investigate lost/damaged goods, quote rates, and support facility layout and routing accuracy while following SOPs and safety protocols.

Support client onboarding and system integrations by liaising between clients and IT, managing SOWs, reviewing ERP/integration mappings, conducting end-to-end testing, assisting project scheduling within sprints, providing helpdesk troubleshooting, and ensuring billing and brand standards adherence.

Supervise order fulfillment team to ensure timely delivery and meet KPIs and financial goals. Train and develop staff, manage labor planning with DC Manager, monitor operational metrics within SLA, enforce safety/SOPs, maintain clean work areas, and drive continuous improvement in quality, efficiency, and customer fulfillment.

Provide HR generalist support across multi-site locations: administer policies, onboarding, benefits, leaves (FMLA/CFRA/PDL/WC), employee relations, investigations, performance management, wage-and-hour audits, recordkeeping, and HR communications. Support high-volume employee populations and maintain confidentiality.

Provide HR administrative support with focus on leave administration, onboarding, payroll liaison, benefits assistance, employee relations intake, personnel file management, temporary workforce coordination, and HR projects while maintaining confidentiality and strong customer service.

Provide health and safety support for distribution operations, ensure OSHA and regulatory compliance, maintain safety records, deliver training and operator certification, conduct audits and incident investigations with root cause analysis, manage contractor/vendor safety, and support emergency response and safety culture initiatives.