Teams at NRI North America

Design, deploy, administer, and optimize Cisco voice and collaboration solutions for managed services customers. Provide incident response, troubleshooting, contact center support, monitoring, capacity planning, migrations, documentation, SLA-driven ticketing, mentoring, and participate in on-call rotations.

The Systems Administrator manages Microsoft 365, cloud and on-premises systems, oversees security, implements disaster recovery and maintains team infrastructure, ensuring optimal performance.

The Senior Microsoft 365 Engineer handles level two issues, focusing on M365 Security, troubleshooting, and optimizing client environments while collaborating with the team.