Teams at NPS Prism

Analyze customer experience datasets, generate actionable insights, and translate complex findings into client-ready presentations and stories. Support client onboarding, engagement, training, data refreshes, and request management while partnering with commercial, product, consulting, and client teams. Serve as a subject matter expert on NPS Prism metrics, benchmarks, and customer experience dynamics.

Build client-ready dashboards, conduct large-scale data analysis, design data workflows and analytical queries, and apply statistical techniques such as regression, sentiment, fraud, and time-series analysis. Communicate insights clearly, maintain data quality, resolve complex client issues, and support subscription customers with data questions and requests. Collaborate with Product Specialists, Product Managers, data engineers, and technical leads in an Agile environment.

Supports product delivery, survey and data-flow monitoring, dashboard reviews, analytical model validation, and client-facing insights. Collaborates with product, operations, commercial, and technology teams to improve platform features, ensure accurate zero-defect delivery, resolve client questions, and streamline recurring workflows through process improvement and automation.