Novo
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Fintech • Financial Services
The Onshore Customer Support Specialist will improve the customer experience by managing escalated support cases and engaging with customers across multiple channels. Responsibilities include educating customers on products, ensuring compliance, and collaborating with internal teams to resolve issues and enhance processes.
Fintech • Financial Services
As a Lead for Compliance and Third Party Risk Management at Novo, you will oversee vendor onboarding, perform risk assessments, ensure compliance with U.S. regulations, and develop policies. You will collaborate with internal teams, manage operational activities, and contribute to process improvements within the fintech environment, focusing on small business support.
Fintech • Financial Services
As a SOC Analyst at Novo, you will lead the optimization of security solutions like Endpoint Detection and Response (EDR) and Mobile Device Management (MDM), ensuring compliance with SOC2, ISO, and NIST standards. You'll conduct risk assessments, manage configurations aligned with CIS benchmarks, and proactively identify vendor risks.
Fintech • Financial Services
As a Check Processing Analyst at Novo, you will handle all aspects of check processing, including encoding checks, fraud prevention, and account activity reviews. You will communicate with customers and institutions for seamless operations, conduct fraud investigations, and present findings to leadership. Your role is vital in minimizing fraud risks and improving existing processes.
Fintech • Financial Services
The Controller will manage all aspects of financial accounting for Novo, ensuring compliance with GAAP/IFRS, overseeing treasury operations, preparing external stakeholder reports, and leading a high-performing team while improving financial processes.
Fintech • Financial Services
As the Assistant Manager of KYC & BSA, you will lead a team of analysts to ensure effective execution of KYC, BSA, and AML processes. Responsibilities include compliance oversight, data analysis, report presentation, policy enhancement, risk assessment, and collaboration with legal teams. You will also mentor staff and ensure adherence to regulatory standards.
Fintech • Financial Services
As Staff Designer/Art Director at Novo, you will shape and evolve the brand identity, creating visually compelling materials for various channels. Responsibilities include creative concepting, collaboration with teams, overseeing freelance work, and ensuring brand consistency while driving innovative design solutions.
Fintech • Financial Services
As a Growth Analyst at Novo, you will leverage data to enhance customer acquisition, lifetime value, and engagement through experiments and strategic initiatives. You will collaborate with cross-functional teams to analyze data, optimize marketing strategies, and drive data-driven decision-making across the organization.
Fintech • Financial Services
The Quality Analyst will ensure accuracy and adherence to policies in customer operations. Responsibilities include analyzing processes, enhancing banking workflows through testing, identifying areas for improvement, and supporting leadership with QA insights. The role requires strong communication and analytical skills, as well as proficiency in SQL.
Fintech • Financial Services
As Brand Marketing Director, you will lead the development and execution of comprehensive brand strategies for Novo, overseeing creative teams and ensuring cohesive marketing across all channels. You will analyze customer insights, enhance the customer experience, and drive cross-functional collaboration to position Novo as a trusted partner for small businesses.
Fintech • Financial Services
As a Growth Analyst, you will design and conduct experiments, strategize bids for marketing traffic, manage campaign launches, and collaborate with cross-functional teams to leverage data for enhancing customer acquisition and engagement.
Fintech • Financial Services
As a Social Media Manager at Novo, you'll lead the organic strategy and content production across social platforms like Instagram, TikTok, and YouTube. Your role involves creating engaging videos, optimizing content for performance, and collaborating with marketing teams to enhance storytelling and community growth.