Jobs at Novo

Lead the development and implementation of fraud strategy at Novo, utilizing analytics to mitigate risks while improving customer experience. Oversee real-time fraud management and collaborate cross-functionally to improve systems and tools.

As a Senior Community Manager, you will manage daily community operations, engagement strategies, and initiatives to enhance community value while collaborating with the marketing team.

The Senior Designer will lead creative direction for marketing campaigns, produce high-impact designs, partner with marketing teams, and develop visual system consistency while pushing creative boundaries.

The Analytics Engineer will develop and maintain data products to drive cross-functional decision-making and improve Novo's data culture.

The Principal Engineer will lead full-stack initiatives, define technical strategies, design scalable systems, and ensure production readiness while mentoring engineers.

Own and administer Kustomer and the customer operations tech stack (telephony, chat, Slack), build AI agent copilots, maintain system health, automate processes, create dashboards and SOPs, and partner cross-functionally to improve agent and customer experience.

Lead full-cycle recruiting for technical, business, and leadership roles while building AI-driven recruiting workflows, automations, and scalable processes. Partner with hiring managers to design structured interviews, scorecards, and workforce planning. Improve sourcing, conversion, time-to-fill, and hiring efficiency through data-driven insights and continuous process improvement.

Senior people leader responsible for defining and executing Novo's people strategy, scaling talent acquisition and people operations, building culture, managing performance and total rewards, ensuring compliance in a regulated fintech, partnering with executives and the board, and developing leaders and HR systems to support rapid growth.

Lead growth product strategy and roadmap to acquire, activate, and retain small-business customers. Run rigorous A/B experimentation across funnel stages, use cohort-based analysis and AI to accelerate discovery and personalization, partner with product/engineering/marketing to productionalize wins, own growth KPIs and instrumentation, and build and mentor a high-performing growth team while ensuring compliance in a regulated fintech.

Lead and scale Novo's engineering organization, set technical strategy and architecture for core banking and payments systems, ensure reliability/security/compliance, drive AI adoption for product and engineering productivity, partner with Product, Design, and Ops, recruit and develop senior engineering leaders, manage delivery metrics, budgeting, and vendor/banking partner integrations in a regulated fintech environment.

Lead Novo's finance organization—own FP&A, accounting, treasury, reporting, controls, and compliance. Provide strategic financial planning, investor and board reporting, cash management, and partner-bank relationships while building and mentoring a high-performing finance team in a regulated fintech.

Lead Novo’s product portfolio strategy and execution across core banking, payments, cards, lending, and business tools. Define AI product strategy, prioritize roadmaps, set metrics, and drive outcomes. Build and grow a high-performing product team, partner with engineering, design, operations, compliance, and banking partners, and ensure regulated fintech products are shipped responsibly and measured for impact.

Lead and scale Novo's full-funnel marketing organization, owning brand, acquisition, activation, and retention. Set strategy and budget, build high-performing brand and performance teams, harness AI to scale creative and optimization, and partner with Product, Data, Finance, Compliance, and Legal to measure CAC/LTV, instrumentation, attribution, and drive disciplined experimentation for efficient growth.

The BSA Manager will lead compliance efforts, implement BSA/AAML programs, conduct investigations, provide training, and support risk assessment initiatives.

Lead DevOps Engineer responsible for owning cloud infrastructure and technical architecture at Novo, focusing on automation, security, and collaboration with engineering teams.

Lead the development of full-stack technical initiatives from architecture to production, collaborating with Product and Business teams. Ensure scalability, reliability, and security while mentoring engineers and establishing best practices.

The Senior IT Support Engineer will support, maintain, and scale IT infrastructure, manage SaaS platforms, ensure security compliance, and drive automation in operations.

The role involves daily fraud reviews, investigating complex fraud patterns, and utilizing SQL for data analysis to mitigate fraud risk, focusing on ACH, Checks, Wires, and preventing financial crime.

The Payments Program Manager will oversee payment operations, manage escalations, collaborate with teams, and drive process improvements in a banking or fintech environment.