Jobs at Novo

The Senior KYC Analyst will identify and address potential risks, manage KYC and AML processes, conduct due diligence, and ensure compliance while supporting account activities in a fast-paced fintech environment.

Lead DevOps Engineer responsible for owning cloud infrastructure and technical architecture at Novo, focusing on automation, security, and collaboration with engineering teams.

Lead the development of full-stack technical initiatives from architecture to production, collaborating with Product and Business teams. Ensure scalability, reliability, and security while mentoring engineers and establishing best practices.

Design and execute comprehensive test cases for Android, iOS, web, and backend APIs. Plan and prioritize sprint testing activities, collaborate with developers and product managers, and maintain test documentation and release plans. Advocate shift-left testing, find and report bugs, and support distributed Agile teams to ensure timely, high-quality releases.

Lead growth product strategy and roadmap to acquire, activate, and retain small-business customers. Run rigorous A/B experimentation across funnel stages, use cohort-based analysis and AI to accelerate discovery and personalization, partner with product/engineering/marketing to productionalize wins, own growth KPIs and instrumentation, and build and mentor a high-performing growth team while ensuring compliance in a regulated fintech.

Lead the development and implementation of fraud strategy at Novo, utilizing analytics to mitigate risks while improving customer experience. Oversee real-time fraud management and collaborate cross-functionally to improve systems and tools.

The Senior Designer will lead creative direction for marketing campaigns, produce high-impact designs, partner with marketing teams, and develop visual system consistency while pushing creative boundaries.

The Principal Engineer will lead full-stack initiatives, define technical strategies, design scalable systems, and ensure production readiness while mentoring engineers.

Own and administer Kustomer and the customer operations tech stack (telephony, chat, Slack), build AI agent copilots, maintain system health, automate processes, create dashboards and SOPs, and partner cross-functionally to improve agent and customer experience.