Teams at Novo

Lead a small team handling escalations, collections, and early Customer Success. Build CS frameworks, retention playbooks, and segmentation-based experiences. Drive closed-loop feedback into Product and Enablement, improve recovery outcomes, and deliver executive reporting on CX, risk, and retention metrics.

Leads the design, automation, security, and operation of Novo’s AWS cloud infrastructure. Builds Terraform-based infrastructure, CI/CD pipelines, Kubernetes platforms, observability systems, secure networking, and self-service tooling. Partners across engineering, product, and security teams, drives technical direction, supports hiring, and applies AI-assisted automation to incident response, infrastructure delivery, and operational efficiency.

Own paid acquisition across Google, Meta, and programmatic channels. Manage campaigns, budgets, tracking, attribution, reporting, and optimization against CAC, ROAS, CPA, and signup targets. Develop testing plans for audiences, creative, bidding, and landing pages; build dashboards and AI-assisted workflows; and collaborate with design, analytics, lifecycle, and growth teams. Communicate performance insights and budget recommendations to stakeholders while driving efficient customer growth.