Jobs at Nory

Own the end-to-end rebuild of Nory’s mobile application using React Native and TypeScript. Set the architecture, plan migration, ship an MVP, establish a design system, and build a reliable platform for future development. Focus on offline caching, low-spec devices, push notifications, camera scanning, geolocation clock-ins, performance, and product UX decisions. Collaborate across product, design, backend, and engineering while using AI agents to accelerate development without compromising quality.

Own a from-scratch rebuild of Nory's mobile app using React Native and TypeScript, ensuring reliability on low-spec devices and poor connectivity. Set architecture, design system, and migration plan, ship an MVP, integrate AI agents to speed development, and grow the codebase into a platform for cross-functional teams while maintaining high UX and reliability standards.

Lead Nory’s US customer success function, owning retention, adoption, expansion, and strategic customer relationships. Build an AI-native CS operating model using automation, health scoring, churn prediction, and data-driven playbooks. Recruit, coach, and develop the team; establish scalable processes and SOPs; drive adoption of Nory’s AI product; and collaborate with Sales, Product, Onboarding, and Support to improve the customer lifecycle.

Process payroll for hospitality clients, manage payroll inbox queries, maintain compliant payroll records, escalate complex issues, and support ad hoc payroll tasks and projects.

Lead and coach a high-activity outbound BDR team in a B2B SaaS company. Own daily performance metrics, carry a personal pipeline quota, run 1:1s and call reviews, improve qualification and handoff quality, and collaborate with Sales, Marketing, and RevOps. Be present in-office ~3 days/week to set team energy and drive consistent pipeline generation.

Lead outbound prospecting to generate high-quality pipeline via calls, email, LinkedIn and creative campaigns. Manage and nurture pipeline to support AEs, research accounts and decision-makers, craft personalised messaging, collaborate with AEs, Marketing and Product, and share insights to improve go-to-market effectiveness.