Jobs at Nory

Generate qualified sales pipeline for Nory’s US expansion by prospecting restaurant groups through calls, email, LinkedIn, and in-person outreach. Research accounts, identify decision-makers, book meetings for Account Executives, test messaging and outreach channels, share market feedback, and help build the US sales playbook. The role requires resilience, curiosity, strong communication, coachability, and an entrepreneurial startup mindset.

Own the end-to-end US post-sale customer journey, including implementation, adoption, renewal, expansion, and retention. Build the implementation methodology, AI-first operating model, customer-success organization, enterprise motion, and cross-functional processes. Lead the US post-sale team, manage escalations, forecast retention, improve time-to-value, and represent customer needs to Product and Sales.

Own and build Nory’s FP&A function, including budgeting, forecasting, long-range planning, management reporting, board packs, SaaS metrics, and strategic financial modeling. Partner with cross-functional leaders on targets, headcount, spend, fundraising, pricing, and market expansion. Improve finance tools and processes while serving as the source of truth for key performance metrics in a high-growth SaaS environment.

Own renewals, expansion, customer health, and measurable outcomes for SMB and mid-market restaurant accounts using Nory’s SaaS platform. Build success plans, manage pilots and go-lives, identify churn and upsell opportunities, resolve issues, and coordinate with Sales, Product, Operations, and Onboarding. Develop scalable customer engagement, renewal, and expansion playbooks for the growing US team.

Process payroll for hospitality clients, manage payroll inbox queries, maintain compliant payroll records, escalate complex issues, and support ad hoc payroll tasks and projects.