Jobs at Nory

Own a from-scratch rebuild of Nory's mobile app using React Native and TypeScript, ensuring reliability on low-spec devices and poor connectivity. Set architecture, design system, and migration plan, ship an MVP, integrate AI agents to speed development, and grow the codebase into a platform for cross-functional teams while maintaining high UX and reliability standards.

Lead Nory’s US customer success function, owning retention, adoption, expansion, and strategic customer relationships. Build an AI-native CS operating model using automation, health scoring, churn prediction, and data-driven playbooks. Recruit, coach, and develop the team; establish scalable processes and SOPs; drive adoption of Nory’s AI product; and collaborate with Sales, Product, Onboarding, and Support to improve the customer lifecycle.

Own end-to-end SMB customer onboardings for a SaaS restaurant ops platform. Run multiple implementations in parallel, drive fast time-to-value and adoption, follow and improve onboarding playbooks, coordinate with Sales/CS/Support, surface customer insights, and experiment with AI to streamline processes.

Establish Nory's US presence by owning the full B2B SaaS sales cycle for hospitality operators: prospecting, demos, negotiation, and closing. Build pipeline, exceed quotas, close >$20k ACV deals, and relay customer insights to product.

Own end-to-end SMB sales cycle for Nory's restaurant management SaaS: convert high-volume pipeline into fast ARR, run discovery and demos, build relationships with owners and GMs, execute short sales cycles (14-45 days), and feed insights to shape the SMB GTM playbook.

Lead end-to-end setup of new client payrolls, develop and maintain onboarding SOPs, act as client liaison during data collection and go-live, collaborate with payroll, onboarding, customer success and product teams, flag recurring issues to product, and support payroll migrations onto the platform.

Process payroll for hospitality clients, manage payroll inbox queries, maintain compliant payroll records, escalate complex issues, and support ad hoc payroll tasks and projects.

Lead and coach a high-activity outbound BDR team in a B2B SaaS company. Own daily performance metrics, carry a personal pipeline quota, run 1:1s and call reviews, improve qualification and handoff quality, and collaborate with Sales, Marketing, and RevOps. Be present in-office ~3 days/week to set team energy and drive consistent pipeline generation.

Lead outbound prospecting to generate high-quality pipeline via calls, email, LinkedIn and creative campaigns. Manage and nurture pipeline to support AEs, research accounts and decision-makers, craft personalised messaging, collaborate with AEs, Marketing and Product, and share insights to improve go-to-market effectiveness.