Teams at North Star Health

Coordinate and process diagnostic and specialty referrals, obtain authorizations, schedule appointments, manage referral tracking and authorization worklists, perform patient registration and front-desk duties, triage calls, manage inboxes and PHI, and support patient access and office workflows.

Provide comprehensive optometric care including assessment, diagnosis, treatment initiation, and case management. Collaborate with clinical team, follow best-practice guidelines, mentor staff, and ensure quality outcomes across age-specific patient populations.

Support and administer athenahealth and connected EHR systems: route and triage documents, provision and deactivate users, assign access, audit permissions, provide training and frontline EHR support, troubleshoot queues/orders/referrals, escalate recurring issues, and assist workflow optimization and system testing while ensuring HIPAA compliance.