Jobs at North Shore Community Health Inc.

Administers employee benefits, leave programs, onboarding, offboarding, HR records, compliance reporting, and employee support. Manages enrollments, open enrollment, COBRA, FMLA, ADA accommodations, benefit invoices, vendor relationships, and HRIS data accuracy. Supports policy interpretation, employee relations, audits, performance initiatives, and process improvements while maintaining confidential information and regulatory compliance.

Leads nursing and medical assistant teams at a community health center, overseeing staffing, scheduling, training, competency assessment, clinical workflows, quality improvement, infection control, supplies, documentation, and performance management. Provides direct patient care, supports clinical coverage, coordinates hiring and onboarding, manages personnel budgets, and promotes safe, culturally responsive, high-quality care across multiple sites.

Coordinates specialty referrals for complex patient cases, including appointment scheduling, documentation, insurance verification, prior authorizations, patient instructions, follow-up, no-show tracking, and communication with providers, specialists, hospitals, and patients. Maintains referral logs and EMR documentation while protecting confidentiality. The role also supports care teams, uses reporting tools, mentors junior staff, and may travel between health center sites.

Oversees referral operations, insurance verification, eligibility checks, referral tracking, care coordination, and network development. Manages and coaches Referral Coordinators, monitors staffing and KPIs, improves workflows, maintains specialist information and referral documentation, and ensures compliance with accreditation standards. The role also supports special projects, staff onboarding, partner relationships, escalated issues, and daily referral tasks across multiple healthcare sites.

Coordinate diagnostic orders and specialty referrals: schedule appointments, verify insurance and obtain prior authorizations, communicate with patients, providers, central scheduling and hospitals, document referrals and no-shows in the EMR, review work queues, and direct patients to resources as needed.