Teams at North Shore Community Action Programs, Inc.

Manages the HEAP client application lifecycle, including outreach, intake interviews, eligibility determination, certification, recertification, documentation, data entry, and client notifications. Provides case management, advocacy, referrals, and emergency assistance while maintaining confidentiality and compliance with federal, state, and agency requirements. Communicates with clients, vendors, utilities, and community partners, verifies financial and household information, resolves discrepancies, and maintains accurate electronic and physical records.