Jobs at NMI

Provide ticket-based (and occasional phone) support to affiliates and partners across NMI products; liaise with third parties and acquirers to ensure compliant solutions; support internal teams, update/create documentation, and contribute to projects improving customer experience. Work remotely from the United States with hours aligned to EST/CST.

Provide telephone-based onboarding, training and product support to affiliates and merchants; maintain help desk content and internal documentation; collaborate with teams to ensure compliant customer solutions; contribute to internal projects and training programs to improve customer experience.

The Product Data Analyst will analyze operational data, develop analytics frameworks, create dashboards in Tableau, ensure data integrity, and collaborate across teams to enhance decision-making and reporting.

Lead delivery for Billing and Data teams, manage backlogs, conduct UAT, ensure releases meet standards, and maintain platform knowledge.

Lead execution of support organization initiatives: implement self-service and AI tooling, unify support across brands, build reporting/metrics and operational rhythms, drive process improvements and cross-functional alignment, document SOPs, and evolve into a strategic partner to VP of Support.

Manage and improve NMI's MySQL database estate in a high-availability SRE environment. Administer multi-platform databases, design database architecture, tune performance, perform upgrades and backups, participate in on-call rotations and incident RCA, and collaborate with developers and stakeholders to ensure reliability and scalability.

The Software Engineering Manager leads and mentors software engineers, fosters a supportive environment, collaborates with cross-functional teams, and ensures high-quality software delivery while adhering to industry regulations.

Lead outbound prospecting to build enterprise and mid-market pipeline, run multi-channel campaigns, conduct discovery calls, qualify inbound leads, hand off opportunities to sales, and report on metrics while collaborating with Sales, Marketing, Product, and Engineering.

Design, build, and maintain FeeNavigator features across the full stack using PHP/Laravel and Vue. Optimize MySQL queries, write tests, refactor complex code, document architecture, collaborate with Product and SRE, and diagnose production issues to deliver secure, observable, and scalable software.

Design, build, and maintain FeeNavigator features across backend and frontend. Optimize MySQL queries, write unit/integration/end-to-end tests, refactor complex code, document architecture, participate in code reviews, collaborate with Product and SRE, diagnose incidents and performance issues, and contribute to development process improvements.

Own the roadmap and execution for A2A payment capabilities, prioritize features using partner feedback and data, maintain Dwolla customer continuity during integration, write specs and acceptance criteria, run discovery and customer interviews, collaborate with Engineering/Compliance/Legal/Go-to-Market, define success metrics, and drive adoption of bank-direct payment solutions.

Lead strategy, roadmap, and business outcomes for A2A and money movement products (ACH, RTP, FedNow, push-to-card, open banking). Build and manage product P&L, define GTM and pricing, run partner and bank relationships, establish fraud/compliance frameworks, partner with Engineering on ledger/settlement, and grow a team of PMs and designers while remaining hands-on and customer-facing.

Manage and grow a portfolio of ISO and ISV partners across North America by building relationships, executing account plans, driving upsell/cross-sell, resolving issues, and reporting on performance to meet revenue targets.

Lead 2–3 software teams (12–20 engineers) focusing on people management, team health, hiring/retention, stakeholder communication, technical debt and platform investment decisions, and driving adoption of AI tools and change across a security- and regulation-conscious payments environment.

Lead 2–3 software teams (12–20 engineers), owning people management, hiring, retention, and stakeholder communication. Drive adoption of AI tools, guide technical debt and platform investment decisions, and partner with tech leads and Product Owners to keep delivery aligned and healthy in a regulated payments environment.

Lead 2–3 software teams (12–20 engineers), focusing on people management, growth, retention, stakeholder communication, and technical direction. Drive adoption of AI tools, set priorities for technical debt and platform investment, partner with product and tech leads, recruit talent, and maintain high team health in a regulated payments environment.

Design, develop, and maintain secure, scalable backend services and mobile SDKs for payment device integrations. Lead architecture, improve CI/CD and testing, mentor engineers, ensure security and compliance (PCI/OWASP), investigate performance issues, participate in on-call rotation after onboarding, and collaborate cross-functionally to deliver reliable payment solutions.