Jobs at NMI

Manage and grow a defined set of ISO and ISV partners in North America by building relationships, executing account plans, identifying upsell/cross-sell opportunities, resolving issues, collaborating with internal teams, and reporting on account performance to drive revenue and partner adoption of NMI products.

Lead end-to-end design for B2B payments products, create flows, wireframes, prototypes, and high-fidelity designs. Run user research and usability testing, build and maintain design systems, benchmark competitors, use AI tools to accelerate design, and collaborate cross-functionally to deliver intuitive, accessible payment experiences.

Lead end-to-end design for B2B payments products: create journey maps, user flows, wireframes, prototypes and high-fidelity designs; run user research and usability testing; build and maintain design systems; benchmark competitors; collaborate cross-functionally; and use AI tools to accelerate prototyping and research.

Design, build, and maintain FeeNavigator features across the full stack using PHP/Laravel and Vue. Optimize MySQL queries, write tests, refactor complex code, document architecture, collaborate with Product and SRE, and diagnose production issues to deliver secure, observable, and scalable software.

Design, build, and maintain FeeNavigator features across backend and frontend. Optimize MySQL queries, write unit/integration/end-to-end tests, refactor complex code, document architecture, participate in code reviews, collaborate with Product and SRE, diagnose incidents and performance issues, and contribute to development process improvements.

Own the roadmap and execution for A2A payment capabilities, prioritize features using partner feedback and data, maintain Dwolla customer continuity during integration, write specs and acceptance criteria, run discovery and customer interviews, collaborate with Engineering/Compliance/Legal/Go-to-Market, define success metrics, and drive adoption of bank-direct payment solutions.

Lead design and delivery of reliability frameworks, tooling, and platform capabilities to improve uptime, observability, and operational maturity. Embed reliability into services, define observability and incident practices, contribute to production code, mentor engineers, drive cross-team technical direction, and participate in on-call rotations while reducing operational load through automation and standards.

Build and maintain revenue and customer-lifecycle reporting, author complex BigQuery SQL, develop segmentation and clustering models in BigQuery ML, perform entity resolution and data quality reconciliation, migrate and maintain Tableau dashboards, and deliver ad-hoc and recurring analyses to support Sales, Revenue, and cross-functional teams.

Lead strategy, roadmap, and business outcomes for A2A and money movement products (ACH, RTP, FedNow, push-to-card, open banking). Build and manage product P&L, define GTM and pricing, run partner and bank relationships, establish fraud/compliance frameworks, partner with Engineering on ledger/settlement, and grow a team of PMs and designers while remaining hands-on and customer-facing.

Serve as the local HR generalist and face of People in South Africa, driving culture and engagement, managing employee relations and CCMA representation, ensuring compliance with South African labour law, administering HR processes and benefits, developing local policies and H&S, and delivering training to global managers while partnering with the global People team.

Lead go-to-market strategy, positioning, launches, and enablement for NMI's Gateway, device, and vertical solutions (unattended retail, parking, medical, etc.). Translate technical capabilities into outcome-focused value propositions, drive adoption and revenue through sales and channel enablement, represent NMI at events and analyst briefings, conduct vertical market research, and influence product and business strategy with competitive and customer insight.

Provide telephone-based onboarding, training and product support to affiliates and merchants; maintain help desk content and internal documentation; collaborate with teams to ensure compliant customer solutions; contribute to internal projects and training programs to improve customer experience.

Own and drive the gateway-to-processor certification pipeline end-to-end: track statuses, manage processor/acquirer relationships, negotiate test scope, remove third-party blockers, coordinate with engineering, and ensure compliance with card network rules (e.g., PCI, Visa, Mastercard). Provide forecasting, reporting, and stakeholder communication to enable timely go-lives.

Build and maintain NMI's bank-to-bank payment systems: public APIs, internal tools, and third-party integrations. Design and develop services in Scala, TypeScript, and C#, apply TDD, own production quality and incidents, work with AWS containerized microservices, messaging, data stores, and CI/CD. Use AI-first tools to accelerate development, participate in agile processes, refactor large codebases, and collaborate with product and SRE to deliver resilient payment features.

The Product Data Analyst will analyze operational data, develop analytics frameworks, create dashboards in Tableau, ensure data integrity, and collaborate across teams to enhance decision-making and reporting.

Lead delivery for Billing and Data teams, manage backlogs, conduct UAT, ensure releases meet standards, and maintain platform knowledge.