Jobs at NMI

Supports assigned payment-industry partners through merchant onboarding, underwriting approvals, account activation, pricing, equipment, commissions, and operational inquiries. Acts as a liaison across underwriting, risk, technical support, finance, operations, and sales teams to resolve issues. Maintains partner relationships, monitors engagement, identifies activation challenges, supports growth initiatives, and communicates feedback to management. The role is remote and requires strong organization, communication, problem-solving, CRM, and payment operations skills.

Own the full enterprise sales cycle, including prospecting, pipeline development, executive engagement, ROI-based business cases, deal closure, and forecasting. Sell API-first money movement and open banking solutions to enterprise and mid-market clients. Collaborate with Product, Marketing, and Engineering to develop solutions and drive growth.

Serve as the local HR generalist and face of People in South Africa, driving culture and engagement, managing employee relations and CCMA representation, ensuring compliance with South African labour law, administering HR processes and benefits, developing local policies and H&S, and delivering training to global managers while partnering with the global People team.

Lead go-to-market strategy, positioning, launches, and enablement for NMI's Gateway, device, and vertical solutions (unattended retail, parking, medical, etc.). Translate technical capabilities into outcome-focused value propositions, drive adoption and revenue through sales and channel enablement, represent NMI at events and analyst briefings, conduct vertical market research, and influence product and business strategy with competitive and customer insight.

Corporate Counsel will draft and negotiate commercial agreements, support UK and US sales teams, manage data protection and compliance matters, negotiate vendor contracts, advise on product design and corporate governance, and improve legal templates, guidebooks, and processes. The role requires independent, practical legal advice in a fast-paced fintech environment and is remote, reporting to the Associate General Counsel.

Corporate Counsel will draft and negotiate commercial agreements, support US and UK sales teams, manage vendor contracts, advise on product design, compliance, data protection, corporate governance, and contracting models. The role will maintain legal templates and review guides, improve legal processes, and provide practical business-oriented advice across the organization. This is a remote position requiring a JD, state bar membership, and at least two years of legal experience.

Provide telephone-based onboarding, training and product support to affiliates and merchants; maintain help desk content and internal documentation; collaborate with teams to ensure compliant customer solutions; contribute to internal projects and training programs to improve customer experience.

Acquire and close new partnerships with ISOs, agents, fintech companies, and merchant account resellers across an assigned U.S. territory. Responsibilities include outbound prospecting, pipeline management, quota attainment, partner evaluation, negotiations, objection handling, industry research, communicating product value, and maintaining accurate Salesforce sales records. The role requires building relationships with partner executives and identifying opportunities that drive profitable revenue growth.

The Product Data Analyst will analyze operational data, develop analytics frameworks, create dashboards in Tableau, ensure data integrity, and collaborate across teams to enhance decision-making and reporting.

Lead delivery for Billing and Data teams, manage backlogs, conduct UAT, ensure releases meet standards, and maintain platform knowledge.

Provide bilingual (Spanish/English) technical integration support to customer developers integrating NMI payment APIs/SDKs into POS, mPOS, or e-commerce systems. Troubleshoot issues, maintain local implementations, create/update documentation, act as an internal technical contact, and contribute to projects to ensure customers go live successfully.

Manage and grow a defined set of ISO and ISV partners in North America by building relationships, executing account plans, identifying upsell/cross-sell opportunities, resolving issues, collaborating with internal teams, and reporting on account performance to drive revenue and partner adoption of NMI products.

Design, build, and maintain FeeNavigator features across the full stack using PHP/Laravel and Vue. Optimize MySQL queries, write tests, refactor complex code, document architecture, collaborate with Product and SRE, and diagnose production issues to deliver secure, observable, and scalable software.

Design, build, and maintain FeeNavigator features across backend and frontend. Optimize MySQL queries, write unit/integration/end-to-end tests, refactor complex code, document architecture, participate in code reviews, collaborate with Product and SRE, diagnose incidents and performance issues, and contribute to development process improvements.

Own the roadmap and execution for A2A payment capabilities, prioritize features using partner feedback and data, maintain Dwolla customer continuity during integration, write specs and acceptance criteria, run discovery and customer interviews, collaborate with Engineering/Compliance/Legal/Go-to-Market, define success metrics, and drive adoption of bank-direct payment solutions.

Lead design and delivery of reliability frameworks, tooling, and platform capabilities to improve uptime, observability, and operational maturity. Embed reliability into services, define observability and incident practices, contribute to production code, mentor engineers, drive cross-team technical direction, and participate in on-call rotations while reducing operational load through automation and standards.

Build and maintain revenue and customer-lifecycle reporting, author complex BigQuery SQL, develop segmentation and clustering models in BigQuery ML, perform entity resolution and data quality reconciliation, migrate and maintain Tableau dashboards, and deliver ad-hoc and recurring analyses to support Sales, Revenue, and cross-functional teams.