Jobs at Ninja Partners

Coordinate customer onboarding and training activities, including scheduling sessions, delivering product education, tracking milestones, resolving issues, maintaining materials, and gathering feedback. Serve as a primary onboarding contact while partnering with internal teams, meeting performance targets, and supporting continuous improvement. The role requires strong facilitation, organization, communication, customer service, and basic troubleshooting skills.

Leads a call center representative team by setting performance goals, coaching employees, managing escalations, monitoring KPIs and SLAs, improving service quality, coordinating training, and supporting operational efficiency. The role also addresses customer concerns, analyzes team metrics, collaborates cross-functionally, provides performance reports, and ensures adherence to company policies and customer service standards.

Reviews and verifies user-generated job listings and user information, identifies scams and inappropriate content, and manages moderation escalations. Copy-edits and publishes job posts, supports employers with casting and hiring tools, resolves tickets, researches content issues, and maintains database accuracy. Collaborates across departments, assists with training and troubleshooting, and provides specialized client support.

Process vendor invoices, payments, and employee expenses; reconcile statements, resolve discrepancies, maintain AP records, support month-end close and audits, respond to vendors, collaborate with Procurement, and improve AP processes while meeting compliance and performance standards.

Provides advanced technical support to customers, troubleshooting complex issues, explaining solutions clearly, documenting interactions in a CRM, escalating problems, collaborating across departments, and meeting customer service and performance targets.

Owns marketing project planning and execution across campaigns, content, events, promotional programs, and vendor deliverables. Builds workflows, timelines, SOPs, and project plans; facilitates meetings; resolves bottlenecks; coordinates creative and external resources; manages digital asset repositories; and ensures deliverables meet brand standards, contract terms, and deadlines.

Own and grow relationships with outsourcing advisors, consultants, and broker partners. Recruit and onboard referral partners, manage the referral lifecycle, advocate for partner-sourced deals, and coordinate with sales, solutions, and marketing. Educate partners, execute engagement and co-marketing activities, represent the company at industry events, track pipeline performance in CRM, and provide market feedback to leadership.

Leads global revenue strategy and executive commercial functions, including Sales, Business Development, Revenue Operations, Account Management, and Customer Success. Drives sustainable growth, profitability, customer retention, forecasting accuracy, commercial efficiency, and organizational transformation. Builds executive relationships, oversees geographically distributed teams, develops senior leaders, and aligns revenue initiatives with corporate objectives, financial plans, and customer outcomes.

Supports omnichannel customer workflows, monitors AI-assisted interactions and CRM automation, troubleshoots and escalates technical issues, maintains customer records and knowledge bases, assists with billing requests, tracks support metrics, and coordinates with engineering, account management, and other teams.

Provides technical support to SaaS customers through email, chat, and voice channels. Troubleshoots Salesforce and application issues, documents resolutions, escalates complex problems, and collaborates with internal teams to improve support processes and customer satisfaction. The role requires strong communication, analytical, troubleshooting, customer service, and training delivery skills in a fast-paced hybrid environment.

Handles inbound and follow-up sales calls, identifies customer needs, recommends and sells software products, negotiates and closes deals, and supports customer retention. Maintains accurate CRM records, provides product information, transfers non-sales inquiries, meets sales KPIs, and collaborates with internal teams. The role requires strong communication, negotiation, customer service, computer, and CRM skills, with at least one year of sales experience.

Provides advanced technical support for enterprise SaaS customers by troubleshooting APIs, integrations, web design issues, error logs, and network or software problems. Owns escalated cases end to end, supports live events, manages web design requests, explains technical concepts to semi-technical users, and collaborates with Product, Engineering, R&D, and Customer Success teams.

Own and grow a portfolio of outsourcing advisors, consultants, and broker partners. Recruit and onboard referral partners, manage referral pipelines from intake through sales handoff, educate partners on services, coordinate internally on partner-sourced opportunities, execute engagement and co-marketing activities, represent the company at industry events, and report on pipeline performance and revenue through CRM analytics.

Optimizes helpdesk platforms, automation, and AI-driven support solutions. Analyzes ticketing metrics, creates reports and insights, integrates emerging AI technologies, manages IT-related projects, and trains staff on technical systems. The role also supports cross-functional process improvement, resolves technical challenges, and drives performance against helpdesk KPIs.

Manage global customer license provisioning across production and sandbox environments. Configure Salesforce and related platforms, process renewals, churn, suspensions, and other subscription events, and maintain accurate account records. Support Sales and Customer Success teams with licensing issues, monitor onboarding requests, manage provisioning and support queues, escalate out-of-scope cases, troubleshoot errors, and ensure compliance with internal processes.

Leads and builds the global FP&A function, overseeing financial planning, forecasting, budgeting, modeling, valuation, KPI analysis, executive and board reporting, systems automation, and M&A finance activities. Partners with C-suite leaders on strategic decision-making and capital allocation while managing and developing a team of 3 to 4 direct reports.

Conduct outbound calls to prospective patients or members, explain healthcare program benefits and enrollment requirements, address objections, and convert prospects into enrollments. Document call outcomes in CRM systems, meet enrollment and performance targets, follow healthcare compliance requirements, and adapt to changing scripts and program processes. The role requires strong communication, sales, problem-solving, and customer engagement skills in a remote, performance-driven environment.