Jobs at Ninja Partners

Processes and maintains customer, account, purchasing, inventory, manufacturing, accounts payable, accounts receivable, billing, and financial data in NetSuite. Enters and validates records, monitors workflows, prepares invoices and bank deposit records, maintains data integrity, and supports process improvements and operational reporting.

Reviews customer subscriptions, maintains billing records, validates invoicing data, investigates discrepancies, performs reconciliations, supports month-end billing, responds to customer inquiries, and assists collections with account resolution.

Provides basic technical support to customers by troubleshooting issues, communicating solutions, triaging tickets, documenting interactions in a CRM, following up on resolutions, escalating complex problems, and meeting customer service and performance targets.

Leads and supervises a customer service team, providing coaching, performance management, and operational guidance. Monitors SLAs, KPIs, productivity, and service quality while improving workflows. Oversees work order reviews, billing validation, paperwork quality control, vendor communications, backlog reduction, and documentation readiness. Uses Dynamics 365, Outlook, Avaya Cloud, and Nanonets to manage daily operations and support exceptional customer experiences.

Collects, cleans, organizes, validates, updates, and maintains datasets across various systems. The role ensures data accuracy, integrity, and security, meets performance targets, follows company procedures, participates in training, and collaborates with departments to resolve customer issues. This is a fully remote Philippines-based, full-time position with an overnight Manila schedule.

Coordinate inbound and outbound shipments, maintain shipment and inventory records, track deliveries, resolve issues with vendors and carriers, support inventory reconciliation and reporting, ensure compliance with shipping requirements, and assist with cost analysis and vendor performance tracking.

Coordinate customer onboarding and training activities, including scheduling sessions, delivering product education, tracking milestones, resolving issues, maintaining materials, and gathering feedback. Serve as a primary onboarding contact while partnering with internal teams, meeting performance targets, and supporting continuous improvement. The role requires strong facilitation, organization, communication, customer service, and basic troubleshooting skills.

Leads a call center representative team by setting performance goals, coaching employees, managing escalations, monitoring KPIs and SLAs, improving service quality, coordinating training, and supporting operational efficiency. The role also addresses customer concerns, analyzes team metrics, collaborates cross-functionally, provides performance reports, and ensures adherence to company policies and customer service standards.

Own and grow relationships with outsourcing advisors, consultants, and broker partners. Recruit and onboard referral partners, manage the referral lifecycle, advocate for partner-sourced deals, and coordinate with sales, solutions, and marketing. Educate partners, execute engagement and co-marketing activities, represent the company at industry events, track pipeline performance in CRM, and provide market feedback to leadership.

Leads global revenue strategy and executive commercial functions, including Sales, Business Development, Revenue Operations, Account Management, and Customer Success. Drives sustainable growth, profitability, customer retention, forecasting accuracy, commercial efficiency, and organizational transformation. Builds executive relationships, oversees geographically distributed teams, develops senior leaders, and aligns revenue initiatives with corporate objectives, financial plans, and customer outcomes.

Provides technical support to SaaS customers through email, chat, and voice channels. Troubleshoots Salesforce and application issues, documents resolutions, escalates complex problems, and collaborates with internal teams to improve support processes and customer satisfaction. The role requires strong communication, analytical, troubleshooting, customer service, and training delivery skills in a fast-paced hybrid environment.

Handles inbound and follow-up sales calls, identifies customer needs, recommends and sells software products, negotiates and closes deals, and supports customer retention. Maintains accurate CRM records, provides product information, transfers non-sales inquiries, meets sales KPIs, and collaborates with internal teams. The role requires strong communication, negotiation, customer service, computer, and CRM skills, with at least one year of sales experience.

Provides advanced technical support for enterprise SaaS customers by troubleshooting APIs, integrations, web design issues, error logs, and network or software problems. Owns escalated cases end to end, supports live events, manages web design requests, explains technical concepts to semi-technical users, and collaborates with Product, Engineering, R&D, and Customer Success teams.

Own and grow a portfolio of outsourcing advisors, consultants, and broker partners. Recruit and onboard referral partners, manage referral pipelines from intake through sales handoff, educate partners on services, coordinate internally on partner-sourced opportunities, execute engagement and co-marketing activities, represent the company at industry events, and report on pipeline performance and revenue through CRM analytics.

Optimizes helpdesk platforms, automation, and AI-driven support solutions. Analyzes ticketing metrics, creates reports and insights, integrates emerging AI technologies, manages IT-related projects, and trains staff on technical systems. The role also supports cross-functional process improvement, resolves technical challenges, and drives performance against helpdesk KPIs.

Leads and builds the global FP&A function, overseeing financial planning, forecasting, budgeting, modeling, valuation, KPI analysis, executive and board reporting, systems automation, and M&A finance activities. Partners with C-suite leaders on strategic decision-making and capital allocation while managing and developing a team of 3 to 4 direct reports.