Teams at Ninja Partners

Coordinate customer onboarding and training activities, including scheduling sessions, delivering product education, tracking milestones, resolving issues, maintaining materials, and gathering feedback. Serve as a primary onboarding contact while partnering with internal teams, meeting performance targets, and supporting continuous improvement. The role requires strong facilitation, organization, communication, customer service, and basic troubleshooting skills.

Leads a call center representative team by setting performance goals, coaching employees, managing escalations, monitoring KPIs and SLAs, improving service quality, coordinating training, and supporting operational efficiency. The role also addresses customer concerns, analyzes team metrics, collaborates cross-functionally, provides performance reports, and ensures adherence to company policies and customer service standards.

Reviews and verifies user-generated job listings and user information, identifies scams and inappropriate content, and manages moderation escalations. Copy-edits and publishes job posts, supports employers with casting and hiring tools, resolves tickets, researches content issues, and maintains database accuracy. Collaborates across departments, assists with training and troubleshooting, and provides specialized client support.