Cloud Operations Engineer

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. 

So, what’s the role all about? 

The Cloud Operations Engineer works as an operational resource for a specific software application or suite of applications and accompanying infrastructure. ​This includes implementation of new systems as well as providing mid-level and escalation support for other groups and working to resolve production issues in conjunction with development, operational, and architectural resources.    

How will you make an impact?   

• Work with various NICE departments (Support, Product management, R&D) and customers around the globe for end-to-end resolution of issues focusing on systemic issues and product stabilization/improvement.  

• Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates  

• Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations  

• Install, configure, and upgrade production environments with a heavy emphasis on consistency and accuracy.  

• Strong Account Management skills  

• Participate in knowledge transfer activities as required  

Have you got what it takes?  

• ​Bachelor's degree in Computer Science / Software Engineering (or similar)  

• 4+ years of experience working within application or software support and/or installation.  

• 2+ years of experience working within public or private cloud environments.  

• 2+ years of experience working in a Windows based environment including both production and personal systems.  

• 3+ years of experience working with NICE WFM products  

• 3+ years communicating in English in a technical field.  

• Experience working with WFO related software (WFM, QM, Etc…)  

• Experience in Web Applications support Experience in Database Troubleshooting and Tuning (MS SQL)  

• Experience in Scripting languages (Shell, PowerShell, etc.)  

• Experience as IT (Network and system) that worked on Server issues mainly  

• Strong troubleshooting and problem-solving skills  

• Experience in customer support serving global customers   

You will have an advantage if you also have: 

• OS Experience:  

• Linux  

• Windows OS  

• Software Engineering and Developer Experience:  

• Coding Experience in at least one, if not two languages:  

• Python  

• Node.js  

• C++  

• Java  

• PowerShell  

• AWS Developer or Implementation Experience  

• Networking:  

• AWS Networking Infrastructure  

• Data Center Networking  

• Database Experience:  

• MSSQL  

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!  

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

About NICE 

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law. 

Requisition ID: 6738
Reporting into: Manager, Cloud operations.

Role Type: Individual Contributor