Teams at Nextiva

Lead product strategy and roadmap for mid-market CX and BPO solutions. Conduct customer discovery, prioritize omnichannel and AI investments, partner with Engineering, Design, Data Science and GTM to deliver features, drive launches and adoption, define success metrics, and influence executives using data-driven recommendations.

Manage a portfolio of channel partners in the Southeast, recruit and enable partners, create and execute territory go-to-market strategies, drive partner-led pipeline and revenue, align cross-functionally, use Salesforce and AI-driven insights to optimize partner performance, and serve as partner advocate and escalation point.

Build, deploy, and maintain internal AI-powered applications and orchestration pipelines. Re-engineer business workflows for automation, define standards for reliability and observability, collaborate with IT/Security/DevOps, and mentor team members to drive company-wide AI adoption and measurable efficiency gains.