Teams at Nextiva

Leads a large technical customer support organization through multiple supervisors. Owns support KPIs, customer experience, workforce capacity, quality, attendance, retention, upsell, and revenue outcomes. Develops people leaders, uses operational data and AI-enabled tools to improve performance, manages staffing and capacity planning, and drives service-to-sales behaviors while maintaining customer trust and compliance.

Design, build, and launch AI-focused software capabilities using Python and distributed-systems principles. Own initiatives from solutioning and architecture through production implementation and launch while remaining hands-on with code. Collaborate with Nextiva engineering and product teams, Google Gemini, and other external technology partners to extend AI capabilities across partner environments and the Nextiva ecosystem. Solve ambiguous early-stage technical problems and contribute to system design and architecture decisions.

Own Nextiva’s product marketing strategy, market thesis, customer and competitive insights, positioning, messaging, launch prioritization, and sales narratives. Lead a team of two to three product marketers, collaborate with Product, Sales, and executives, and ensure marketing initiatives support revenue growth. The role requires customer-facing research, commercial accountability, quantitative analysis, technical fluency, excellent writing, and hands-on leadership.