Jobs at Nexcess

Own backend features for cart, checkout, order, billing, and authentication systems from specification through production support. Build reliable APIs, services, integrations, billing workflows, and database-backed functionality. Write automated tests, validate failure scenarios, review code, troubleshoot production systems, participate in on-call rotation, respond to incidents, mentor engineers, and coordinate cross-team dependencies. Daily work includes AI-assisted engineering with accountability for secure, reliable, and operable software.

Own backend features for VPS, cloud dedicated, storage, and bare metal products from specification through production support. Build reliable services, APIs, integrations, database-backed functionality, and automated tests. Translate ambiguous requirements into precise designs, review code, validate production changes, participate in on-call and incident response, mentor engineers, and coordinate cross-team dependencies. Daily work includes AI-assisted development, legacy system maintenance, monitoring, and continuous improvement in a remote distributed team.

The Platform SRE maintains reliable, secure, and modern hosting infrastructure. Responsibilities include reducing technical debt, managing fleet-wide patching, building infrastructure automation and CI/CD pipelines, defining SLIs and SLOs, improving observability, responding to production incidents, performing root cause analysis, and implementing remediation. The role partners with engineering teams on scalability and operational readiness, supports compliance, maintains runbooks, mentors engineers, and leads platform reliability initiatives across cloud, managed hosting, and hybrid environments.

Coordinates major incident response, post-mortems, corrective actions, observability, SLO and SLI tracking, change governance, service transition, and configuration management. The role develops reliability reporting, maintains ITSM workflows and CMDB accuracy, facilitates cross-functional communication, and drives initiatives that improve platform stability, incident response, resiliency, and operational readiness without direct people management.

Own backend features for private cloud solutions from specification through production support. Build APIs, workflows, integrations, and database-backed services supporting Nutanix and VMware environments. Responsibilities include testing, deployment, monitoring, incident response, code review, technical specification, AI-assisted development, cross-team coordination, and mentoring. Participate in on-call rotation and maintain reliable, secure, and operable production systems.

Own private cloud platform features across Nutanix and VMware environments, including infrastructure design, deployment, testing, monitoring, lifecycle management, automation, and production support. Build and operate multi-tenant environments, improve reliability, troubleshoot complex infrastructure issues, participate in on-call rotations, review technical changes, mentor engineers, and coordinate cross-team dependencies. Use AI-assisted engineering tools while maintaining accountability for secure, reliable, production-ready outcomes.

Own frontend engineering for network management products from specification through production support. Build React or Vue applications, integrate APIs, write automated tests, validate performance and accessibility, review code, troubleshoot production issues, and coordinate with backend and platform teams. The role involves AI-assisted development, complex technical interfaces, on-call participation, mentoring, and working within distributed teams.

Own network platform features end to end, including specification, automation, testing, deployment, monitoring, and production support. Build and maintain Linux-based cloud infrastructure using configuration management and automation tools such as Ansible or Puppet. Troubleshoot complex infrastructure issues, validate changes, participate in on-call rotations, respond to incidents, review code, mentor engineers, and coordinate cross-team dependencies.

Own cloud compute infrastructure end to end across VPS, dedicated cloud, storage, and bare metal services. Build and maintain Linux and KVM virtualization environments, automate configuration with Ansible or Puppet, validate production changes, troubleshoot infrastructure issues, and participate in on-call operations. The role also involves code and infrastructure reviews, incident response, documentation, mentoring, cross-team coordination, and daily use of AI-assisted engineering tools.

Own backend cloud-service features end to end, from written specifications and AI-assisted implementation through testing, review, deployment, monitoring, and on-call support. The role requires production software ownership, incident participation, mentoring, cross-team coordination, and work across unfamiliar codebases. Preferred experience includes CDN, WAF, server security, and managed hosting or high-availability cloud services.

Own end-to-end software quality for VPS, cloud dedicated, storage, and bare-metal products. Define test strategies and acceptance criteria, build automated regression and integration coverage, validate complex infrastructure interactions, review code, and provide evidence through pull requests. Participate in incident analysis, on-call support, production quality improvements, AI-assisted engineering, mentoring, and cross-team coordination in a remote distributed environment.

Own backend cloud-service features end to end, from written specifications and implementation through testing, deployment, monitoring, and on-call support. Use AI-assisted engineering tools, verify generated code with evidence and coverage, review pull requests, mentor engineers, investigate unfamiliar systems, coordinate dependencies, and manage production incidents. Preferred experience includes CDN, WAF, server security, managed hosting, cloud, and high-availability services.

Owns software quality for cart, checkout, order, billing, and authentication systems. Responsibilities include defining test strategies, translating requirements into acceptance criteria, building automated test suites, validating end-to-end workflows, reviewing code, analyzing incidents, improving coverage, using AI-assisted testing tools, and mentoring engineers. The role works closely with distributed engineering teams and participates in production support and on-call rotations.

Own end-to-end software quality for cloud services, including test strategy, acceptance criteria, automated testing frameworks, regression and failure-path validation, code review, and production readiness. Analyze incidents, improve coverage, coordinate cross-team testing, use AI-assisted tools, and mentor engineers. The role requires close collaboration with software engineers across complex, distributed, high-availability systems and participation in on-call support.

Own cloud platform features end to end, from specification and implementation through testing, deployment, monitoring, and production support. Build and maintain Linux-based infrastructure and automation using configuration management tools, validate changes with testing and evidence, review code, mentor engineers, participate in on-call rotations, respond to incidents, and coordinate dependencies across distributed teams. The role requires strong reliability, security, troubleshooting, and AI-assisted engineering practices.

Own customer-driven technical projects from requirements through delivery. Coordinate product, engineering, infrastructure, support, architecture, and account teams; translate customer needs into functional requirements, plans, milestones, and responsibilities; manage dependencies, risks, blockers, stakeholder communication, documentation, and status reporting in Jira and Confluence. The role requires direct customer engagement, strong project ownership, and the ability to deliver complex initiatives in a cloud infrastructure environment.

Own the Performance Cloud business unit’s operating cadence, KPI and OKR processes, leadership reporting, decision follow-through, strategic initiatives, commercial analysis, and cross-functional alignment. Serve as the GM’s strategic partner, represent the GM when needed, coordinate shared functions, assess opportunities, improve operating processes, and ensure priorities are explicitly managed against available capacity.

Serves as the senior technical advisor for complex enterprise customers, providing architecture guidance across hosting, cloud, networking, security, scalability, and business continuity. Leads migrations, platform transformations, critical escalations, incident reviews, and cross-functional initiatives. Builds executive relationships, influences retention and growth, mentors Technical Account Managers, and develops scalable account-management and technical-review frameworks. Requires strong infrastructure troubleshooting, stakeholder communication, project management, CRM, ticketing, and enterprise customer experience.

Provide technical support for global servers by administering systems, diagnosing hardware, software, and network issues, monitoring hardware, and working with cloud technologies. The role includes investigating problems, installing operating systems, and learning modern IT infrastructure practices with mentor support.

Own an engineering team’s architecture, delivery, roadmap, product outcomes, and operational health for commerce application platforms. Lead hands-on development, AI-assisted engineering adoption, technical scoping, cross-team dependencies, testing, releases, DORA performance, on-call operations, incident reduction, hiring, and engineer growth. Partner closely with Product to deliver reliable software predictably while maintaining high engineering standards.