Teams at Nexcess

Own backend features for cart, checkout, order, billing, and authentication systems from specification through production support. Build reliable APIs, services, integrations, billing workflows, and database-backed functionality. Write automated tests, validate failure scenarios, review code, troubleshoot production systems, participate in on-call rotation, respond to incidents, mentor engineers, and coordinate cross-team dependencies. Daily work includes AI-assisted engineering with accountability for secure, reliable, and operable software.

Own backend features for VPS, cloud dedicated, storage, and bare metal products from specification through production support. Build reliable services, APIs, integrations, database-backed functionality, and automated tests. Translate ambiguous requirements into precise designs, review code, validate production changes, participate in on-call and incident response, mentor engineers, and coordinate cross-team dependencies. Daily work includes AI-assisted development, legacy system maintenance, monitoring, and continuous improvement in a remote distributed team.

The Platform SRE maintains reliable, secure, and modern hosting infrastructure. Responsibilities include reducing technical debt, managing fleet-wide patching, building infrastructure automation and CI/CD pipelines, defining SLIs and SLOs, improving observability, responding to production incidents, performing root cause analysis, and implementing remediation. The role partners with engineering teams on scalability and operational readiness, supports compliance, maintains runbooks, mentors engineers, and leads platform reliability initiatives across cloud, managed hosting, and hybrid environments.