Teams at Nexcess

Own an engineering team’s architecture, delivery, roadmap, product outcomes, and operational health for commerce application platforms. Lead hands-on development, AI-assisted engineering adoption, technical scoping, cross-team dependencies, testing, releases, DORA performance, on-call operations, incident reduction, hiring, and engineer growth. Partner closely with Product to deliver reliable software predictably while maintaining high engineering standards.

Develop and maintain Python-based network automation tools, integrate automation workflows with internal and third-party systems, and support scalable infrastructure processes. The role requires strong Python development experience, API integration expertise, familiarity with network equipment, and collaboration across an international team. Responsibilities also include adapting to new technologies, improving existing workflows, and potentially mentoring or managing team members.

Leads and coordinates security and operational incident response for infrastructure, platforms, hosting, and customer environments. Serves as incident commander, manages escalations and communications, facilitates bridge calls and post-mortems, analyzes incident trends, maintains response procedures, and tracks corrective actions. Partners with technical and leadership teams to improve incident management maturity, accountability, governance, reporting, and operational transparency during high-severity events.