Jobs at NewRocket

Architects and delivers enterprise AI, machine learning, generative AI, RAG, and agentic workflow solutions. Designs secure integrations across Claude, ServiceNow, cloud platforms, enterprise data, APIs, and business workflows. Leads architecture workshops, technical discovery, model development, evaluation, governance, observability, and responsible AI controls. Builds data pipelines, ML/NLP applications, dashboards, and production integrations while collaborating with clients, consultants, engineers, and stakeholders. Travel to clients and conferences may be required as needed.

Build and deploy enterprise AI solutions using Claude, LLMs, RAG, agentic workflows, tool use, and structured outputs. Integrate AI applications with ServiceNow and enterprise systems, develop secure APIs and supporting services, evaluate model quality, implement responsible AI safeguards, troubleshoot production workflows, and collaborate directly with customers. The role also contributes reusable accelerators, platform capabilities, documentation, and deployment best practices while supporting discovery, prototyping, implementation, and production rollouts.

Build and deploy enterprise AI solutions using Claude, RAG, agentic workflows, tool use, structured outputs, and workflow automation. Integrate ServiceNow with enterprise systems, develop full-stack components and APIs, evaluate AI quality, implement responsible AI controls, troubleshoot production deployments, and collaborate directly with customers. The role also contributes reusable accelerators, platforms, documentation, and delivery patterns while supporting workshops, prototypes, pilots, and production rollouts.

Deploys enterprise AI and agentic workflows for customers using Claude, LLM integrations, RAG, tool use, structured outputs, and responsible AI controls. Builds full-stack integrations across ServiceNow and enterprise systems, develops prototypes and production solutions, evaluates AI quality and safety, troubleshoots deployments, and contributes reusable components to NewRocket’s AI platforms. The role is highly customer-facing and requires approximately 70% travel.

Architects and delivers enterprise AI, machine learning, generative AI, RAG, and agentic solutions. Designs Claude-powered applications, data and ML pipelines, cloud integrations, ServiceNow workflows, APIs, governance controls, evaluation frameworks, and human-in-the-loop safeguards. Leads technical discovery, architecture workshops, proofs of concept, client demonstrations, and production deployments while collaborating with stakeholders, engineers, consultants, and data teams.

Designs and deploys enterprise AI solutions using Claude, LLMs, RAG, agentic workflows, and ServiceNow integrations. The role combines full-stack engineering, systems integration, customer-facing solution delivery, prototyping, evaluation, security, responsible AI, and production support. The engineer collaborates with technical and business stakeholders, translates requirements into scalable AI architectures, troubleshoots deployed systems, and contributes reusable components and accelerators to NewRocket’s AI platforms.

Architects and delivers enterprise AI, machine learning, generative AI, RAG, and agentic systems. Designs secure end-to-end architectures, integrates Claude and other models with ServiceNow, APIs, databases, cloud platforms, and workflows, and leads discovery, proofs of concept, and client delivery. Develops ML and NLP solutions, data pipelines, dashboards, evaluation frameworks, observability, governance, and responsible AI controls. Collaborates with stakeholders, engineers, consultants, and clients to operationalize reliable AI applications.

Deploy and operationalize enterprise AI workflows, agents, RAG systems, and integrations across ServiceNow and connected platforms. Build full-stack components, LLM applications, APIs, prototypes, and production solutions using Claude and other AI technologies. Collaborate with customers and internal teams on discovery, implementation, troubleshooting, evaluation, security, responsible AI, and continuous improvement. Develop reusable accelerators, platform capabilities, integration patterns, and deployment practices while traveling extensively to support customer engagements.

Deploys and scales secure, production-ready AI workflows for enterprise customers. Builds Claude-powered applications, RAG systems, agentic workflows, integrations, prototypes, and automation across ServiceNow and enterprise platforms. Partners with technical and business stakeholders, evaluates AI quality and safety, implements responsible AI controls, troubleshoots deployments, and contributes reusable components to NewRocket’s AI platforms and accelerators. The role is customer-facing, full-stack, and requires approximately 25% travel.

Build and deploy enterprise AI solutions using Claude, RAG, agentic workflows, tool use, and workflow automation. Integrate ServiceNow, APIs, data platforms, and enterprise systems while ensuring security, evaluation, observability, and responsible AI controls. Work directly with customers on discovery, prototyping, implementation, troubleshooting, and production rollout. Contribute reusable AI accelerators, platform capabilities, prompt assets, and deployment patterns while collaborating with consultants, product teams, and AI engineers.

Build and deploy secure, production-ready generative AI solutions for enterprise customers. Responsibilities include developing Claude-powered agents, RAG systems, workflow automations, APIs, integrations, and full-stack components; conducting evaluations; implementing responsible AI controls; troubleshooting deployments; and collaborating with customers and internal teams. The role also contributes reusable accelerators and platforms while requiring substantial customer engagement and travel.

Architects and delivers secure enterprise AI solutions spanning machine learning, generative AI, RAG, agentic workflows, data engineering, cloud platforms, and ServiceNow integrations. Designs LLM applications using Claude, tool use, structured outputs, governance, evaluation, observability, and human-in-the-loop controls. Leads technical discovery, architecture workshops, prototypes, stakeholder collaboration, and production deployments while supporting predictive analytics, NLP, workflow automation, dashboards, and responsible AI practices.

Drive new enterprise business and strategic account growth for Anthropic consulting, implementation, and advisory services. Responsibilities include territory planning, prospecting senior technology and business leaders, building pipeline, positioning AI solutions, leading complex sales cycles, developing proposals, managing executive relationships, maintaining CRM data, and exceeding revenue targets.

Develop and architect ServiceNow TSM/OMT solutions for work order management, scheduling, dispatch, discovery, service mapping, and CMDB operations. Collaborate with stakeholders and technical SMEs, build custom applications and interfaces, integrate REST-based services, configure MID servers and identification rules, manage discovery patterns, prevent duplicate configuration items, and migrate service mapping patterns across environments.

Lead ServiceNow Financial Services Operations solution architecture for insurance and financial services clients. Facilitate workshops, translate business requirements into scalable FSO, CSM, and FSM solutions, create architectural blueprints, guide engineers, estimate and monitor stories, oversee delivery quality, manage technical issues, conduct demos, document solutions, and mentor development teams. The role requires deep ServiceNow, insurance operations, scripting, integration, and client-delivery expertise.

Designs, builds, and deploys Moveworks AI Assistant solutions integrated with ServiceNow workflows and enterprise systems. Responsibilities include architecting agentic solutions, configuring Agent Studio agents and plugins, developing ServiceNow flows and integrations, tuning enterprise search and RAG, troubleshooting production issues, leading client workstreams, mentoring engineers, and supporting pre-sales. Requires extensive ServiceNow development and architecture experience, hands-on Moveworks expertise, integration skills, AI knowledge, and client-facing consulting experience.

Lead ServiceNow ITOM architecture and implementation for complex customer projects. Gather requirements, design and configure solutions, develop customizations and integrations, validate service maps and event management, support production remediation, document processes, and mentor engineering team members. The role also requires technical design, stakeholder collaboration, user acceptance testing, and ongoing ServiceNow certification development.

Lead ServiceNow ITOM engineering for complex customer projects. Gather requirements, design and implement customizations, configure workflows and applications, develop integrations, create service maps, support testing and production remediation, and mentor engineers. Maintain documentation, promote updates across environments, and guide customers on technical solutions. Requires extensive ServiceNow ITOM implementation, administration, configuration, development, integration, scripting, and technical documentation experience.

Leads end-to-end solution architecture and delivery oversight for complex telecommunications engagements. Translates business requirements into scalable technical roadmaps, guides cross-functional teams, manages risks and integrations across OSS/BSS and related platforms, leads governance and design reviews, advises executive stakeholders, and mentors delivery professionals. Requires deep telecom experience, enterprise implementation leadership, and strong knowledge of ServiceNow or comparable platforms.

Develop and enhance ServiceNow TSM/OMT applications for work order management, scheduling, dispatch, discovery, service mapping, and CMDB operations. Collaborate with stakeholders and technical SMEs, configure MID servers and discovery patterns, develop REST integrations, maintain event rules, prevent duplicate configuration items, and migrate Service Mapping patterns across environments.