Jobs at NewRocket

Develop and enhance ServiceNow TSM/OMT applications for work order management, scheduling, dispatch, discovery, service mapping, and CMDB operations. Collaborate with stakeholders and technical SMEs, configure MID servers and discovery patterns, develop REST integrations, maintain event rules, prevent duplicate configuration items, and migrate Service Mapping patterns across environments.

Leads day-to-day ServiceNow operations supporting telecom processes, including workflow management, SLA governance, incident and escalation handling, performance reporting, and continuous improvement. Coordinates operations teams, technical stakeholders, telecom SMEs, and customers to ensure stable, compliant service delivery. Responsibilities include workload allocation, shift coverage, root-cause analysis, process transitions, documentation, operational reviews, automation, and corrective actions.

Lead, coach, and mentor ServiceNow software engineers delivering complex customer projects. Develop and customize ServiceNow solutions, troubleshoot platform and module issues, maintain integrations, support upgrades and performance optimization, document technical solutions, and perform deployments. The role requires advanced ServiceNow development expertise and SAM/HAM experience, along with ServiceNow certifications.

Drive organizational change management for ServiceNow transformation programs by assessing impacts and readiness, developing stakeholder and communication plans, delivering training, measuring adoption, mitigating resistance, and supporting post-implementation sustainment. Collaborate with business leaders, delivery teams, consultants, and end users across ServiceNow implementations.

Leads and mentors ServiceNow software engineers delivering complex customer projects. Develops and customizes ServiceNow solutions, troubleshoots platform and CSM issues, maintains integrations and modules, collaborates with stakeholders, supports upgrades and performance initiatives, documents technical solutions, and performs deployments.

The ServiceNow Solution Architect - AI role involves leading and mentoring a team, designing and deploying AI-driven applications, managing application development, and integrating solutions into ServiceNow modules. Responsibilities include coordinating with stakeholders, troubleshooting, and ensuring adherence to technical standards.

Develop, train, deploy, and maintain machine learning and generative AI solutions, including predictive models, NLP applications, chatbots, LLMs, and agentic AI systems. Design scalable ETL pipelines, optimize databases, process large datasets with Spark and Snowflake, and create business visualizations. The role requires expertise across Python, SQL, cloud AI platforms, machine learning frameworks, databases, and data engineering.

Leads and mentors ServiceNow software engineers delivering complex professional services projects. Develops custom applications and platform customizations, troubleshoots CSM, integrations, portals, and other modules, and performs root cause analysis. Maintains ServiceNow modules and integrations, collaborates with stakeholders, supports upgrades, clones, patching, and performance optimization, documents solutions, follows development standards, and manages deployments.

Lead ServiceNow AI/ML development, mentor engineers, and architect Agentic AI solutions. Build, train, and deploy machine learning models, NLP and LLM applications, chatbots, autonomous agents, ETL pipelines, and large-scale analytics across AWS, Azure, and Google Cloud. Work with Spark, Snowflake, databases, visualization platforms, and ServiceNow to deliver intelligent workflow automation for global enterprises.

Develop and implement AI-driven applications, workflows, and integrations on the ServiceNow platform. Gather requirements, configure and customize ServiceNow modules, integrate machine learning and NLP capabilities, develop scripts, manage CMDB and service mapping work, test solutions, troubleshoot incidents, and support deployments across environments. The role also involves stakeholder collaboration, documentation, production remediation, and applying ServiceNow AI features such as Now Assist, Virtual Agent, Predictive Intelligence, and Performance Analytics.

Develop, deploy, and maintain machine learning and AI solutions, including predictive models, NLP applications, chatbots, LLMs, and agentic AI systems. Build scalable data and ETL pipelines using cloud platforms, big data technologies, and databases. Apply TensorFlow, PyTorch, Hugging Face, and cloud AI services while creating data visualizations and optimizing analytics workflows.

Own the architecture of a ServiceNow and AI-enabled insurance workflow solution. Design scoped applications, workspaces, workflows, integrations, agentic AI patterns, human approvals, security controls, governance, and monitoring. Partner with customer technical teams on connectivity, identity, deployment readiness, and platform fit. Validate AI behavior and maintain architectural integrity throughout implementation.

Develop, train, deploy, and maintain machine learning and AI models for predictive analytics, NLP, conversational AI, and automation. Build scalable solutions using cloud platforms, big data technologies, databases, ETL pipelines, visualization tools, LLMs, and agentic AI systems. Collaborate with a global client and adapt solutions to evolving AI requirements.

Drive new business across named Bay Area technology accounts, including software, cloud, semiconductor, and platform companies. Build territory plans, self-source pipeline through outbound and partner channels, develop executive relationships, lead account strategy, sell consulting and AI-enabled ServiceNow services, manage sales cycles, maintain forecasts, and serve as a technology-sector subject matter expert.

As an Account Executive, you will drive new business for ServiceNow solutions in the media sector, managing client relationships and executing territory plans for operational scale and transformation in companies like Comcast and NBCUniversal.

Drive new enterprise business and expand strategic relationships for Anthropic consulting and implementation services. Prospect, engage executive stakeholders, lead complex sales cycles, build pipeline, collaborate with delivery and partner teams, and consistently hit revenue targets while managing CRM and forecasting.

Lead ServiceNow-focused business analysis: capture customer processes, lead workshops and implementations, define requirements, produce functional specs/wireframes, partner with technical teams for demos, create test scripts and facilitate UAT to ensure agreed customer outcomes.

Lead product strategy, roadmap, and market launch for agentic AI solutions. Collaborate cross-functionally to define requirements, validate features, integrate with ServiceNow, drive POCs and production rollouts, and measure ROI and IP/services revenue.