Jobs at NewRocket

Develop and implement AI-driven applications, workflows, integrations, and ServiceNow solutions for enterprise customers. Gather requirements, configure and customize ServiceNow modules, integrate external systems through REST and SOAP, implement AI capabilities such as Now Assist and Virtual Agent, and manage coding, testing, documentation, deployments, UAT, incident remediation, and production support. The role also involves CMDB, Discovery, service mapping, event management, scripting, and collaboration with technical stakeholders.

Develop and implement AI-driven applications, workflows, and integrations on the ServiceNow platform. Gather requirements, configure and customize ServiceNow modules, integrate machine learning and NLP capabilities, develop scripts, manage CMDB and service mapping work, test solutions, troubleshoot incidents, and support deployments across environments. The role also involves stakeholder collaboration, documentation, production remediation, and applying ServiceNow AI features such as Now Assist, Virtual Agent, Predictive Intelligence, and Performance Analytics.

Design, develop, and support scalable Java-based microservices and cloud-native enterprise applications. Build APIs with Apigee X, implement event-driven architectures with Confluent Kafka, optimize PostgreSQL databases, and integrate GCP, BigQuery, and cloud APIs. Collaborate with architects and engineering teams, troubleshoot production issues, participate in Agile processes, and contribute to architecture, performance tuning, and continuous improvement.

Develop, deploy, and maintain machine learning and AI solutions, including predictive models, NLP applications, chatbots, LLMs, and agentic AI systems. Build scalable data and ETL pipelines using cloud platforms, big data technologies, and databases. Apply TensorFlow, PyTorch, Hugging Face, and cloud AI services while creating data visualizations and optimizing analytics workflows.

Own the architecture of a ServiceNow and AI-enabled insurance workflow solution. Design scoped applications, workspaces, workflows, integrations, agentic AI patterns, human approvals, security controls, governance, and monitoring. Partner with customer technical teams on connectivity, identity, deployment readiness, and platform fit. Validate AI behavior and maintain architectural integrity throughout implementation.

Develop, train, deploy, and maintain machine learning and AI models for predictive analytics, NLP, conversational AI, and automation. Build scalable solutions using cloud platforms, big data technologies, databases, ETL pipelines, visualization tools, LLMs, and agentic AI systems. Collaborate with a global client and adapt solutions to evolving AI requirements.

Develop ServiceNow customer applications for work order management, scheduling, and dispatch. Collaborate with stakeholders and technical SMEs, enhance event rules and CMDB binding, configure Discovery and Service Mapping, manage MID servers, build integrations using REST APIs, prevent duplicate CIs, and migrate and configure custom discovery and application patterns across environments.

Designs, develops, and deploys AI-driven applications and workflows on ServiceNow. Gathers requirements, integrates machine learning, NLP, predictive analytics, and external systems, and manages application coding, testing, debugging, documentation, deployment, and incident remediation. Implements ServiceNow modules, CMDB, Discovery, workflows, service maps, and event management while collaborating with stakeholders and technical leads. The role also includes mentoring engineers, supporting complex professional services projects, and maintaining platform standards.

Leads end-to-end ServiceNow HAM and SAM architecture, implementation, and optimization for enterprise clients. Translates business requirements into scalable designs, technical specifications, roadmaps, integrations, data governance processes, and implementation plans. Advises clients on asset lifecycle management, software licensing compliance, CMDB and CSDM alignment, data quality, and operational optimization. Facilitates workshops and architecture reviews, guides delivery teams, oversees solution quality, and collaborates with stakeholders to achieve customer outcomes within scope, budget, and timelines.

Drive new business across named Bay Area technology accounts, including software, cloud, semiconductor, and platform companies. Build territory plans, self-source pipeline through outbound and partner channels, develop executive relationships, lead account strategy, sell consulting and AI-enabled ServiceNow services, manage sales cycles, maintain forecasts, and serve as a technology-sector subject matter expert.

As an Account Executive, you will drive new business for ServiceNow solutions in the media sector, managing client relationships and executing territory plans for operational scale and transformation in companies like Comcast and NBCUniversal.

The Forward Deployed AI Engineer will deploy AI solutions, work with clients on integration, and build prototypes while contributing to platform development.

Drive new enterprise business and expand strategic relationships for Anthropic consulting and implementation services. Prospect, engage executive stakeholders, lead complex sales cycles, build pipeline, collaborate with delivery and partner teams, and consistently hit revenue targets while managing CRM and forecasting.

Lead ServiceNow-focused business analysis: capture customer processes, lead workshops and implementations, define requirements, produce functional specs/wireframes, partner with technical teams for demos, create test scripts and facilitate UAT to ensure agreed customer outcomes.

Lead product strategy, roadmap, and market launch for agentic AI solutions. Collaborate cross-functionally to define requirements, validate features, integrate with ServiceNow, drive POCs and production rollouts, and measure ROI and IP/services revenue.