Teams at NewRocket

Drive organizational change management for ServiceNow transformation programs by assessing impacts and readiness, developing stakeholder and communication plans, delivering training, measuring adoption, mitigating resistance, and supporting post-implementation sustainment. Collaborate with business leaders, delivery teams, consultants, and end users across ServiceNow implementations.

Leads and mentors ServiceNow software engineers delivering complex customer projects. Develops and customizes ServiceNow solutions, troubleshoots platform and CSM issues, maintains integrations and modules, collaborates with stakeholders, supports upgrades and performance initiatives, documents technical solutions, and performs deployments.

The ServiceNow Solution Architect - AI role involves leading and mentoring a team, designing and deploying AI-driven applications, managing application development, and integrating solutions into ServiceNow modules. Responsibilities include coordinating with stakeholders, troubleshooting, and ensuring adherence to technical standards.